Reply To: Double dipping with Hilton Honors + SLH Club when you stay @ SLH properties?

[JDB]

NorthernLass wrote:

You might not even manage single-dipping at this property!

https://loyaltylobby.com/2024/12/28/slh-hotels-diamond-member-fatigue-case-flemings-mayfair-where-manager-advices-guest-to-stay-at-hilton-next-time/

Quite funny! This has already become quite a cause célèbre amongst private London hoteliers – while the manager was out of order, he has been supported by others in his role who share his sentiments but are too diplomatic to say so publicly. He does make a valid point that I regularly make, that if you reduce yourself to a number and expect privileges, you are already several laps behind those of us with no number.

The guests also come across as a pile of trouble, have only written seven reviews since Jan 2019, just three of which are for hotels and the only one they liked was a Hampton in the US – 4* review. While in London they also had a run in at the Fortnum & Mason tea rooms, another 2* review. It’s not clear that they ever did understand that they weren’t in a Hilton or the relationship between SLH and Hilton. It would anyway have been much better to have raised the issues at the time rather than ending up writing a review that shows they don’t know which way is up.

I recall a few rather positive posts here about Flemings, but I haven’t tried it.

SLH does seem to sit very oddly within the Hilton family and for many of their properties, I would doubt that going around waving a Hilton status is a remotely effective way of getting any sort privileged treatment.