Reply To: 40th birthday today and Involuntary downgraded

[Jonathans]

The conclusion to this saga… after the November update above I gave Andrew Fleming one more try in mid December and then after a further week of silence I emailed Sean Doyle. A week after that (between Xmas and NY) I received an email from the escalations team saying they had issued the refund back to the original payment within 7-10 working days. There was also an apology for the way it had been handled and each (x4) of us were offered 30k Avios goodwill.

Day 9, I received the £££ element of the refund but it was about double what I was expecting (as calculated above) but no Avios yet. Day 12 I chased escalations team again.

Still not heard back from them but overnight all 270k Avios received for the involuntary downgrade plus 120k Avios goodwill for the delay and inconvenience.

Very happy with the final outcome but no idea why it’s taken around 10-11 weeks nor what the correct procedure is for the future.