Reply To: BA to prevent UK callers ringing US

[JDB]

@CJD – it isn’t a question of improving IT, it’s deliberately designed so that a customer has a different level of access/functionality vs an employee; that’s pretty standard for lots of businesses. There is already too much gratuitous T-355 booking so I’m not sure giving the passenger the ability to hold seats would necessarily be a positive.

One also needs to bear in mind that these calls (which should be chargeable) and/or adding a return, booking the outbound separately from the return etc. are against the terms, so are being allowed as a fairly generous concession that is very disruptive for the call centres. The trouble is that too many people now appear to be doing this so the last straws may be being placed.