Forums › Frequent flyer programs › British Airways Executive Club › BA to prevent UK callers ringing US › Reply To: BA to prevent UK callers ringing US
I wonder if a deliberate policy which had the effect of disadvantaging some nationalities but not others would square off against UK equality legislation.
Any policy would be based on residence, not a protected characteristic. Any change, if it happens, would merely be a bit of sensible housekeeping.
It’s one thing using an overseas call centre if one is suffering a disrupted journey while the UK lines are closed but for booking reward seats is just not what these agents are supposed to be doing and the only people currently being disadvantaged are locals.
The increasing pressure being placed on these call centres for this purpose has the unfortunate side effect of drawing attention to all these reward bookings being made outwith the terms.
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
-
Blair Waldorf Salad on Has anyone else lost interest too?
-
davefl on Poor Earning with Partner Airline (Is This Correct?)
-
TGLoyalty on Same Amex credit offer twice
-
maniacmartin on Is BA customer service getting worse?
-
fmlbollox on BA Executive Club status 2025 – first cracks?
-
JDB on Sudden credit limit reduction – Barclaycard Avios Plus
-
Caba21 on BA complaint – no ref. number or email
-
ChasP on Rebook VS UC redemption to different destination?
-
JDB on Chat thread – Tuesday 11th February
-
Fennec on Sudden credit limit reduction – Barclaycard Avios Plus
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.