Reply To: BA to prevent UK callers ringing US

[CJD]

JDB wrote:

@CJD – it isn’t a question of improving IT, it’s deliberately designed so that a customer has a different level of access/functionality vs an employee; that’s pretty standard for lots of businesses. There is already too much gratuitous T-355 booking so I’m not sure giving the passenger the ability to hold seats would necessarily be a positive.

It removes an incentive for customers to call. If call centre agents can effectively remove flights from my basket during the online booking process, why wouldn’t I call if I wanted to book a high demand route?