Forums › Frequent flyer programs › The British Airways Club › BA to prevent UK callers ringing US › Reply To: BA to prevent UK callers ringing US
@CJD – it isn’t a question of improving IT, it’s deliberately designed so that a customer has a different level of access/functionality vs an employee; that’s pretty standard for lots of businesses. There is already too much gratuitous T-355 booking so I’m not sure giving the passenger the ability to hold seats would necessarily be a positive.
It removes an incentive for customers to call. If call centre agents can effectively remove flights from my basket during the online booking process, why wouldn’t I call if I wanted to book a high demand route?
I’m afraid that’s just how most airlines operate. Imagine how allowing a customer to hold seats would open up the system to bots or just someone with lots of open devices blocking nine seats on each of them. It would be total chaos.
No it wouldn’t. Plenty of organisations give you a limited amount of time to complete the booking process to stop a scenario like that.
You can’t prattle on about how people shouldn’t be phoning the call centre when BA’s systems incentivise doing exactly that, then just dismiss any suggestion that maybe this should change.
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
-
KFC_hot_wings on Paying Amex with Barclays avios debit card
-
NorthernLass on August 2026 Eclipse Trips
-
yonasl on Price on BA website no longer available on payment-advice?
-
NorthernLass on August 2026 Eclipse Trips
-
Matt on BA Premium Amex
-
rolo55 on Price on BA website no longer available on payment-advice?
-
Londonsteve on Madrid T4S – T4S connection (self transfer with checked luggage)
-
Wiseoldman on Chat thread – Friday 18th July
-
bartas8891 on Easter Island using Avios
-
AndrewT on Price on BA website no longer available on payment-advice?
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.