Reply To: Virgin have done me dirty

[dundj]

Based on your situation as you have pointed out above, Virgin Atlantic do not have to provide anything more than they have already.

When you booked your seat, the system would have seen this as your intention and you have only pointed out the friend as a second option after the original booking has been made, or at least this is how it reads in your post.

I’m afraid Virgin Atlantic are following the rules as set.