Reply To: “When do I take BA to CEDR?”: A HfP fan favourite

[points_worrier]

SAR really isn’t an abuse of process. You are building up a habit of being confident and wrong @JDB. When BA don’t reply they frequently do make notes on your case, which can be helpful to your case.
A complaint of mine had been totally ignored and then the flight unsolicited refunded despite asking for this to not happen. Only the SAR revealed BA had chosen to refund the flight ‘to minimise the liability to the airline’ and close the case.
It is also very useful to have recordings of your calls to them so there is no ‘he said she said’ about what was said. BA initially tried to claim I had agreed to the cancellation.
BA folded pretty quickly at CEDR. I have no doubt they wouldn’t have included the information/recordings undermining their own defence themselves.