Reply To: OTA booked wrong room!

[JDB]

Sam90 wrote:

Is it worth asking the hotel if they are willing to honour the rate I paid the OTA if I cancel the OTA booking and make a direct booking with the hotel? At this point, it would be a pretty substantial discount.

@Sam90 – yes, I think the situation you find yourself in is much more likely to be resolved by playing nicely rather than talk of enforcing some elusive contract or via credit card. The hotel is in a better place to fix the problem at minimal cost to you and them rather than the OTA.

You will need to turn on the smarm/charm! Explain that while you understand the agent has made a mistake, they now aren’t too helpful, that you were really looking forward to staying at the hotel because [add a few points] and had carefully selected the room type because [add some points] and you would really appreciate the hotel helping to resolve the problem that isn’t of your making. Say why you booked with the OTA but of course you would rather now book direct which may hopefully save them some commissions. Find a suitable email contact rather than dealing with a reservations clerk.