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Hi guys,
i hope you can help. i have made a claim today for the expenses of food etc today as well as my own way home with easyjet that i had to book myself for the x2 of us. as when ba cancelled our flights at 3am in the morning of our flight 17th june they had booked us for a ridiculous flight the next day to ibiza and then to LHR even though there where multiple cash tickets to VLC-LHR that same day we where supposed to fly.
Do you think due to them knowing we have booked with adios being loyal members they will cover our easy jet costs as we needed to be home that same day and their alternative flight they booked us on to was the next day! also FYI we did cancel that flight so that BA knew we where not going to fly on their ridiculous re-route flight.
Can anyone provide further clarify on their experiences with avios booking and what they will do in this scenario with refunds, cash back, expenses, the 241 voucher etc.
feel free to ask further questions.
You can ask BA for EITHER the Easyjet flight as rerouting expenses OR a refund. Not both. They won’t refund half a voucher so I suspect you want the Easyjet flight cash back.
If you gave them opportunity to reroute you and they couldn’t get you back the same day and there was a suitable alternative (which clearly there was since you flew on it!) then this shouldn’t be an issue
You can claim the food during the delay
You can also claim EU compensation as the flight was cancelled due to tech issue with the aircraft (there is a great thread on Flyertalk to check the codes)
My only concern is you “cancelled” the reroute. I hope you were clear you were not cancelling the underlying ticket itself, if they’re processing a refund then they won’t reimburse your Easyjet flight
Did they offer a flight on their sister airline Vueling to Gatwick at all.
I am concerned by your statement:
“FYI we did cancel that flight so that BA knew we where not going to fly on their ridiculous re-route”
Did you do this via MMB or did you actually speak to BA?
If you didn’t actually speak to BA I think you will find that they will reject your claim for the EasyJet flights. Especially if BA refunds you any Avios.
You should have spoken to a CS agent and explained that the re-route offered by BA was unacceptable.
The other complication is that BA does not normally routinely re-route on EasyJet and prefers to offer options on IAG or OW airlines. Per EC261 Article 8 paragraph (b) states that the airline shall offer “re-routing, under comparable transport conditions, to their
final destination at the earliest opportunity”So if the EasyJet flight departed earlier and got you back to London earlier than the flights BA offered then they are technically obliged to pay for that. But you really should have asked BA for this and got their rejection before going off and paying yourself. It’s also not helpful that EasyJet doesn’t fly to LHR so you can’t claim that BA didn’t offer a direct flight VLC-LHR.
I done this via MMB. My argument is that I couldn’t get in contact with anyone from ba tried calling them on the line they offered – the exec line and number and also filled out the re book flight form which was on MMB before I cancelled the silly re route and no one called back hence we flew back on the easyJet flight as we needed to get home that day urgently.
Why is everyone saying that I shouldn’t have cancelled the re book flight isn’t it best I told ba that I am not taking their ridiculous option and to not do a no show the next day
The re route was not “convenient” we needed to be home on the 17th urgently and their 1 stop re route option was the next day via Ibiza. And their where cash fairs available to LHR that ba could have put us on which I sent screenshots of in my claim
And I wasn’t waiting for ba to pick up the phone to me after 1 hour of waiting either
This was a ridiculous re route option and was definitely not convenient!
What did you say on the rebook flight form on MMB?
What did you say on the rebook flight form on MMB?
Happy to fly with alternative airline on the same date
What did you say on the rebook flight form on MMB?
Happy to fly with alternative airline on the same date
Did you request re-routing on the easyJet flight?
It just said would you be happy to fly with alternative airline.
I pressed yes
Then said someone will contact us back regarding new flights
We then booked easyJet flights on own expense after waiting 1 hour for a reply 2 hours it was booked.
Then we cancelled the flight via MMB for ridiculous next day re route as we had our flights on easyJet now
You needed to request a re-route on easyJet.
Have you received a refund from BA ?
But no one called us back Richie as the form was to change our re route trip and no one got back to us and we tried to call ba too but no one answered.
So I couldn’t of told them about easyJet as their was no way for me to communicate this either on form and no one to speak to
To be honest with BA personally I wouldn’t be too worried about contacting them and requesting easyjet and having them note the refusal etc – I can’t think of a single report I’ve ever seen on a forum about BA not paying out for rerouting expenses. I’d try calling / chat and then screenshot the call log just in case. But they would have been able to see they offered a suboptimal rerouting only the next day and I’m quite sure they’re well aware that they’re very difficult to contact at the best of times let alone during irregular operations and have calculated it’s cheaper to just pay out a few Easyjet flights than bother to put proper staffing / IT in place…
On the other hand Easyjet etc I’d be more careful about
But I fear that by pressing “cancel” in the booking you’re just going to get a refund of half cost you paid in Avios and they’re (correctly) going to tell you that you can’t have the Easyjet flights as well
Whilst it is preferable to have spoken to BA, have them note they couldn’t offer you the best alternative (Easyjet) and delete any proposed rebooking on your ticket it’s worth noting that any rebooking suggestion that shows up in MMB isn’t confirmed until you press accept and you can’t no show something that you’re not confirmed on, so you could have just left it and flown Easyjet and sent in your claim when you got home
To be honest with BA personally I wouldn’t be too worried about contacting them and requesting easyjet and having them note the refusal etc – I can’t think of a single report I’ve ever seen on a forum about BA not paying out for rerouting expenses. I’d try calling / chat and then screenshot the call log just in case. But they would have been able to see they offered a suboptimal rerouting only the next day and I’m quite sure they’re well aware that they’re very difficult to contact at the best of times let alone during irregular operations and have calculated it’s cheaper to just pay out a few Easyjet flights than bother to put proper staffing / IT in place…
On the other hand Easyjet etc I’d be more careful about
But I fear that by pressing “cancel” in the booking you’re just going to get a refund of half cost you paid in Avios and they’re (correctly) going to tell you that you can’t have the Easyjet flights as well
Whilst it is preferable to have spoken to BA, have them note they couldn’t offer you the best alternative (Easyjet) and delete any proposed rebooking on your ticket it’s worth noting that any rebooking suggestion that shows up in MMB isn’t confirmed until you press accept and you can’t no show something that you’re not confirmed on, so you could have just left it and flown Easyjet and sent in your claim when you got home
Thanks for the reply sam – v helpful. Maybe I didn’t make it clear that we were not offered the silly re route for us to accept / decline we were just booked onto it without any option from our side. Hence I cancelled the flight as we just got sent an email with the re booking we where on at 3am
Does this change anything you mentioned above
How did you cancel?
I still haven’t heard back from BA regarding this issue what can I do to follow up and chase my claim? It’s ridiculous how long I have been out of pocket for now especially being a loyal BA client!
I still haven’t heard back from BA regarding this issue what can I do to follow up and chase my claim? It’s ridiculous how long I have been out of pocket for now especially being a loyal BA client!
Two months or so is par for the course, particularly as your case will have been triaged to the ‘difficult’ track. You can chase them via the reply button on your acknowledgement (NOT replying to the email). Given the circumstances you describe, if you get a positive answer, that will be a major result.
I still haven’t heard back from BA regarding this issue what can I do to follow up and chase my claim? It’s ridiculous how long I have been out of pocket for now especially being a loyal BA client!
Two months or so is par for the course, particularly as your case will have been triaged to the ‘difficult’ track. You can chase them via the reply button on your acknowledgement (NOT replying to the email). Given the circumstances you describe, if you get a positive answer, that will be a major result.
How long should I expect then for this type of claim?
I still haven’t heard back from BA regarding this issue what can I do to follow up and chase my claim? It’s ridiculous how long I have been out of pocket for now especially being a loyal BA client!
Two months or so is par for the course, particularly as your case will have been triaged to the ‘difficult’ track. You can chase them via the reply button on your acknowledgement (NOT replying to the email). Given the circumstances you describe, if you get a positive answer, that will be a major result.
How long should I expect then for this type of claim?
I would chase them now, but three months is unfortunately about normal for slightly unusual cases outside major disruption. You are entitled, after eight weeks and no response to escalate to CEDR (or indeed MCOL) but personally I wouldn’t that as I would prefer to see BA’s response before deciding how to proceed.
Hi all,
Been waiting for our replies from my 2 follow ups since my last message on this chat.
Aug 2023
Still no answer. I had a family member who was claiming for a different flight / trip issue they had and they just got their money back and they applied for compensation a few weeks after us.
It’s as if we have been lost in the mix as they haven’t even replied to anything of ours but our friends got a reply even though they made their claim a few weeks after us.
Can anyone help us on next steps? Is contacting ceo maybe next best step ?
Feel very lost on what to do – even just for an answer 🙄
Do you have an 8 digit reference number for your claim?
If so you can ask the bot on chat to see if they have an update.
Failing that I’d escalate to CEDR. I tend to favour doing this at 8 weeks + 1 day with any slightly complicated claim.
I also have a claim in for a cancellation on 17th June and have heard nothing.
The longer they ignore the claim and don’t respond, the more ‘unreasonable’ cards I have in my hand.
They are just hoping some of us just forget, I won’t.
The CEO really really really doesn’t care.I think at this stage, you could write to the CEO, although his office will simply pass it back to Customer Relations. It’s best to do that in hard copy, combined as a Letter before Claim. It’s best to set out what happened in a chronology with the dates/times (as best you have them noted) on the left and succinct events in a succinct factual manner. It’s not so clear in your posts, and clarity is critical. Say that in the absence of a satisfactory response you will escalate to CEDR or MCOL. You don’t mention whether you have received any refund?? If you have, that has to be offset against any easyJet costs.
I don’t think your case is particularly strong, so if BA doesn’t pay up your satisfaction, CEDR would be the safer route.
I also have a claim in for a cancellation on 17th June and have heard nothing.
The longer they ignore the claim and don’t respond, the more ‘unreasonable’ cards I have in my hand.
They are just hoping some of us just forget, I won’t.
The CEO really really really doesn’t care.Unfortunately ‘unreasonable’ cards carry zero weight at MCOL or CEDR; neither can award you anything for the inconvenience or delay and the case should be decided exclusively on the underlying facts, not on how the claim has been handled.
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