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Anyone had any issues with AMEX on this? They refused to credit this for a restaurant I dined at saying it’s not on their list and was excluded end of November when it is clearly still listed on their website alongside the 20% offer. I’ve had to upload screen shots of their own website as proof and they’re now telling me to wait 10 days and they may then consider honoring it.
Separately, I noticed another restaurant I dined at did indeed drop off the list (unbeknown to me) which must have happened a day or so before we dined there. We also chose that restaurant specifically because of the offer, I guess you could argue I should have checked again but it’s disappointing and I won’t expect any credit for that.
Not a great experience as a new Plat cardholder. Do they really mess around with these things so frequently, I feel like moving forward I now have to call them up every time to double check the restaurant is genuinely included in the offer.
Yes, their support is getting seriously poor. I recently raised a complaint about them saying they’d perform an account action which they then didn’t do, when I complained they filed it incorrectly twice which really says it all. You will get your 20% back – take it to FOS if you need to but it shouldn’t need to go that far
Yes, you are not alone.
I had the same issue. Chased them up as never received the cashback. I was told that the location was not on their list. I told them it was. After checking again, they said no it wasn’t.
I was then asked to send proof. I sent them the link to their own website showing it was included. They came back again to say it wasn’t.
I explained that what was sent to them was from their own website.
They then came back and said actually it was nothing to do with the location but the form of payment was different from the terms. They asked how I paid and explained I paid using the card machine.
They sent it to their support team for checking and finally got it a few weeks later.
They seem to be more concerned with providing copy and paste responses rather than actually reading and considering what you are saying.
Really shouldn’t require this much effort.
I currently have 8 offers which have not tracked and are on the 90 day clock, interestingly all my dining ones have been OK, thankfully.
When you call, I would suggest stating “complaint”, which tends to connect you to Brighton or better agents in the Philippines – have sorted me out a few times recently with no issues.
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