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Hi everyone
In September last year, I upgraded my card from the standard BA Amex to the BA platinum plus, (I held one previously, about 3 years ago)
I started working my way towards the 10k, only to notice at the end of February my spend total reset itself. I contacted AMEX and after raising complaint they advised that this was always the original date of my account and therefore to spend is reset every February. My frustration is that even though I paid £250 for the year, I feel as though I’m not getting a chance, to spend 10K in the same period.
I just want to know what you guys think on here, am I being unreasonable?
Thanks
Downgrading or upgrading doesn’t change the card anniversary date.
If it did, many would be doing that multiple times a year to earn multiple vouchers in a year.Thanks for your comment. It feels a little unfair but appreciate your point.
I’m not sure what’s unfair- you get 12 months each year to hit a threshold that is pre-agreed.
Last year you paid £250 and mid-year had the benefit of said threshold reducing from £12k to £10k, a nice benefit for you.
Now you’ve got 12 months to try again at the new lower threshold.
There’s a difference between something being unfair, and apologies for being blunt, you taking out a regulated financial product that you seemingly didn’t understand.
Downgrading or upgrading doesn’t change the card anniversary date.
If it did, many would be doing that multiple times a year to earn multiple vouchers in a year.Pretty sure upgrading/downgrading the Barclaycard Avios card does change the anniversary date and so you can earn multiple vouchers in a year.
But agreed that Amex and Barclaycard are different products so different rules
I think the Barclays reset is an IT failure on their part, but there’s no reason to assume different cards would behave similarly. If you could reset the BAPP spend there would be loads of posts about it on here!
Downgrading or upgrading doesn’t change the card anniversary date.
If it did, many would be doing that multiple times a year to earn multiple vouchers in a year.Pretty sure upgrading/downgrading the Barclaycard Avios card does change the anniversary date and so you can earn multiple vouchers in a year.
But agreed that Amex and Barclaycard are different products so different rules
OP was asking about Amex. Thanks for providing an irrelevant answer.
I think the Barclays reset is an IT failure on their part, but there’s no reason to assume different cards would behave similarly. If you could reset the BAPP spend there would be loads of posts about it on here!
This. Barclays have dozens of IT bugs and this is just one among them. Just read the threads in their sub-forum.
I’d be surprised if they dont devalue their avios cards or close them entirely. How long can they be loss leaders?For what it’s worth, I’d rate myself as financially competent with good attention to detail, and I’m surprised by it too. In my mental model you’re closing one product and opening another, so I’d intuitively expect everything to reset to zero when you did. (And yes, of course there would be ways to abuse that, but Amex is in no sense obliged to agree to upgrade or downgrade so they could make a commercial decision case-by-case.)
Would I have checked to see if my intuition matched up with the T&C’s? Yes, I would – so there is a lesson here about validating your assumptions. But the “you’re obviously just a bit stupid” undertone of some of these responses isn’t justified IMO.
But the “you’re obviously just a bit stupid” undertone of some of these responses isn’t justified IMO.
I dont think anyone wrote in such a way intentionally, though I can understand if it was taken that way. OP could have read the terms, but didnt. OP could have asked here before upgrading, but didnt. OP could have asked Amex, but didnt.
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