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Hi all,
I’ve always been an avid miles/points collector but for health reasons cannot redeem the points on travel anymore. This being the case, I elected to take the 7000 avios when I spent £20k on the free version of the Barclaycard.
I didn’t receive the bonus after having opted to take the 7000 avios (once Barclaycard had emailed me to congratulate me on hitting the spending target). I contacted them via their online chat and they advised to check my Executive Club account after my anniversary date for the card (last week).
The points still aren’t there and the staff on chat don’t seem to be clued up on the situation despite the whole chat history being there for viewing.
Questions:
1) Does anyone on here know how long these points take to post?
2) Do they post as a separate transaction on Executive Club or as part of the usual monthly transaction for the card?
3) Is there an email address anyone has had luck with using to contact Barclaycard?Thanks everyone,
GP
Generate formal complaint.
I’ve just hit my £10k bonus on my Plus card. I’d changed my chosen to reward to 7k Avios as soon as the option became available. I presumed (as discussed on here) that this had to be set in advance and would apply immediately.
Turns out that’s not correct. In the same section of the app I now have a ‘Redeem’ button, where I am once again given the choice of 7k Avios or an upgrade voucher. Selecting the 7k Avios option I got a confirmation that the points would be applied on the second working day of next month.
Account now downgraded to the blue card (effective date June 7th so above should all still apply).
Will confirm it happens correctly or not as and when.
That’s interesting (though maybe not surprisingly given Barclays flakiness). The blurb that came out said you had to choose beforehand and if you didn’t you’d automatically get the voucher. Is there anything to indicate how long you have to make the decision?
That’s interesting (though maybe not surprisingly given Barclays flakiness). The blurb that came out said you had to choose beforehand and if you didn’t you’d automatically get the voucher. Is there anything to indicate how long you have to make the decision?
Yes I thought so too. Annoyingly the Barclays Android app doesn’t allow screenshots, but there was nothing to suggest a time limit that I recall.
7000 Avios not received on 2nd day of the next month, as promised. Despite picking the reward on May 30th they’re not showing as applied on my account until June 1st.
They are now showing in ‘pending Avios’ tho, so I imagine they will be paid next month. I just hope the downgrade on Wednesday to the free/blue card doesn’t wipe them off somehow…
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