A0009 connectivity error with the Barclaycard app

[n1368585]

Hi all,

Anyone else had this error. I’m asking on behalf of family member. This error appears when they attempt to open the spend tracker within the app.
They’ve spoken to a Barclays agent over phone and all they said was that they’ll have to look into and get back to them.
They’re so fed up of the app they’re on the verge of cancelling.

[davefl]

I found the Barclaycard app even worse than the Virgin one. I deleted it after 5 mins.

It’s not necessary for anythibg I do, so easier to use the website. Unfortunately Virgin don’t let you do that so I ditched their cards.

[n1368585]

Thanks – it’s been an absolute shambles all round. They set the direct debit up to pay the full balance only to find that it had been changed to minimum payment. Endless calls back and forth and they’ve only had the card a few weeks!

[AndrewT]

It can take a while for the spend tracker to kick in, but it’s typically a few days rather than weeks. The direct debit settings can be easily changed via both the app and the online account, so no need for phone calls there.

Slightly ironically the only things you need the app for that aren’t available online are switching cards and, err, the spend tracker! Obviously if one of those features isn’t required and the other doesn’t work then the best route is obvious. I agree the website account is as good as most and very easy to use.

[runnerbean]

As a matter of interest where did you find the tracker in the app. I looked again yesterday but it is clearly hiding from me.

[TooPoorToBeHere]

If you mean AV009, which is error with the Avios account linking, the only route is to open a complaint as the normal IT ticketing process doesn’t work for that. You need a complaint handler who has done it before (I have a name).