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Last month l booked two Business Class tickets LHR to ZRH for 13/07 using a BA Amex Companion Voucher as my wife and l did not know when and where we would return. Today l phoned BA Executive Club to add the return journey from GVA to LHR on 22/07 using the only Avios seats available for BA0733. The BA representative originally wanted to process the GVA to LHR flight as a new separate booking without the benefit of the Companion Voucher. Using info from the HfP articles l explained that this booking can be treated as an Open-Jaw ticket and still use the original BA Companion Voucher, thus only using the Avios points for one ticket on the return journey.
BA charged £50.00 per ticket to amend the original booking, ie : an additional £100, plus the standard £25.00 each for the the Reward Saver taxes. I explained based on the HfP article that the £50 per ticket amendment fee should not be charged as Open-aw tickets cannot booked via the BA website. I was told Open Jaw tickets using the BA Companion Voucher can be booked online. I cannot found this info on the BA website.
Has anyone had the same experience with BA and Open-aw tickets using the BA Companion Voucher?
You were told wrong – open jaw bookings can’t be made online on a single booking, whether or not you use the companion voucher. However, what the agent may have actually meant was that you should have made the booking in one go as both legs were available when you booked the outbound. I think what you’ve actually done here counts as a change to an existing booking so will attract a fee – presumably £35pp change fee, plus £15pp telephone fee.
It might be worth calling and speaking to a different agent as I don’t think you should have been charged the telephone booking fee as you couldn’t have made this booking online.
If the change was made after 24 hours of the original booking then the agent was right to charge the change fee and the telephone booking fee, as this is clearly a change to a confirmed booking.
If the changes had been made within 24 hours then I would agree that there would be a case for the fees being waived for the open jaw booking (also if the seats were not available as is the case for the 355 day bookings).I would agree though that the miss-information provided would warrant a call, what’s the worst that could happen.
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