American Express has stoppped all my cards

[kirschy]

i I received an e mail a couple of days ago advising me that all my personal and business amex cards will be cancelled in 2 months time
No explanation was given , I got 2 months notice , I have paid all my bills on time from the correct accounts as I know that amex do not like a payment from a biz account being paid to a personal card and visa versa , I run everything by the book, I have asked for the reason why and they will not tell me , I am being charged guilty for an offence , the problem is I don’t know the offence , I am unable to defend myself , has anyone else had this issue , furthermore they have cancelled my merchant number , with zero notice , very upsetting
Not a great way to treat a customer

[BA Flyer IHG Stayer]

You’ve already posted it here

https://www.headforpoints.com/forums/topic/amex-have-cancelled-all-my-cards/page/16/#post-806059

multi posting doesn’t get you any better answers.

[Blair Waldorf Salad]

Well your abuse of the comma is certainly criminal.

Since this relates to a merchant account I am not sure how much help others can offer here, which is very much a consumer travel forum.

[JDB]

One of the most common issues if you have a merchant account is to use any Amex card, business or personal, via that account. An absolute no no.

Amex has no legal obligation to tell you why they have closed your accounts and won’t volunteer anything they don’t need to tell you.

When we have seen previous stories of account closures here, there’s usually been more to the story than initially posted.

[Richie]

JDB wrote:

One of the most common issues if you have a merchant account is to use any Amex card, business or personal, via that account. An absolute no no…

Does that include any additional cardholders?

[JDB]

Richie wrote:

JDB wrote:

One of the most common issues if you have a merchant account is to use any Amex card, business or personal, via that account. An absolute no no…

Does that include any additional cardholders?

Yes, the primary cardholder is responsible financially, legally and contractually for all the actions of the supplementary cardholder and use of that supplementary card is subject to the primary cardholder agreement.