Amex BA PP Downgrade Declined

[Gudwin]

For the first time today, Amex declined my request to downgrade from the BA Premium Plus to the standard BA card.
Instead, they offered a generous retention deal: £50 credited to my balance if I spend £15,000 over the next six months, bringing my total spend to £35,000 in just nine months. After 20 years with them, they’d rather see me go than let me downgrade. That’s a first!

[Alex G]

Have you tried simply applying on line for the free BA card. Please post again if this fails.

[LD27]

Have you tried online? My daughter downgraded her card 2-3 weeks ago online and change went through almost immediately. So much so that when she logged into her account shortly afterwards on the app, the card had already changed colour! New cards arrived within a couple of days.

[Gudwin]

LD27 wrote:

Have you tried online?

I couldn’t see that option online, and the operator on live chat told me “that offer isn’t available for you” which was wicked!