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I’ve had the same issue, same outcome (ie escalated, could take 90 days, keep checking back).
The agent accepted I had hit the target and accepted that should have received the 85,000 (referral) bonus. I asked if I’d have the same problem in months 14 – 17 for the additional 40,000 bonus but she was adamant that the 40k bonus isn’t a thing, so I wouldn’t get it!
I even sent them a screenshot of the offer, so it’s been escalated (again) but although I accept sometimes their systems don’t track applications correctly (although the referrer received their bonus), I can’t believe they don’t keep records of the promotions they run?
Surely they have a list of the main signup bonuses to refer to, ie start/end date, threshold target and bonus points?
If they can’t honour the second year bonus, I’ll have to cancel before year end and re-apply – a colossal waste of time for everyone (and money for Amex). 🙁
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