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Does Amex have an email for their complaints department? I have found their mailing address. They are refusing to honour a dining credit so I wish to escalate.
Does Amex have an email for their complaints department? I have found their mailing address. They are refusing to honour a dining credit so I wish to escalate.
Just call them and tell them you are making a formal complaint. They can also do it via chat.
As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period
As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period
2nd Nov. I am complaining because they are refusing to pay the credit.
As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period
2nd Nov. I am complaining because they are refusing to pay the credit.
Yes, but where? Did you check it was on the list at the time you dined? Also had you opted in?
As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period
2nd Nov. I am complaining because they are refusing to pay the credit.
Yes, but where? Did you check it was on the list at the time you dined? Also had you opted in?
The way I read Op’s complaint is that they have followed all of the steps and Amex is actively refusing to pay the credit, as in, Op has approached them and Amex has said no.
Op, when you next get hold of Amex CS, tell them you want to upload some documents as part of your complaint.
They should provide a mechanism for you to do this and you can upload your PDF complaint letter and any proof that the restaurant was being advertised etc.
As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period
2nd Nov. I am complaining because they are refusing to pay the credit.
Yes, but where? Did you check it was on the list at the time you dined? Also had you opted in?
The way I read Op’s complaint is that they have followed all of the steps and Amex is actively refusing to pay the credit, as in, Op has approached them and Amex has said no.
Op, when you next get hold of Amex CS, tell them you want to upload some documents as part of your complaint.
They should provide a mechanism for you to do this and you can upload your PDF complaint letter and any proof that the restaurant was being advertised etc.
Why would that happen?
Update: It turns out formal complaints must be done through writing. Apparently, my complaint request via chat several weeks ago is an internal escalation not a complaint. Ho hum. Let’s see what they come back with.
As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period
2nd Nov. I am complaining because they are refusing to pay the credit.
Yes, but where? Did you check it was on the list at the time you dined? Also had you opted in?
The way I read Op’s complaint is that they have followed all of the steps and Amex is actively refusing to pay the credit, as in, Op has approached them and Amex has said no.
Op, when you next get hold of Amex CS, tell them you want to upload some documents as part of your complaint.
They should provide a mechanism for you to do this and you can upload your PDF complaint letter and any proof that the restaurant was being advertised etc.
Update: I’ve given up chasing this through CS. It’s stuck in some internal blackhole when they keep saying they have escalated it to the responsible team but can’t given a timeframe for resolution. It turns out formal complaints must be done through writing so I have now submitted it formally with 3 months of evidential back and forth with their agents.
CS can act on your behalf as long as you explicitly request to file a complaint. You will receive an email confirmation, and it may take some time to get their final decision letter via email. If you’re dissatisfied with the outcome, you will have the opportunity to escalate the matter to the Financial Ombudsman Service at that point.
As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period
2nd Nov. I am complaining because they are refusing to pay the credit.
Yes, but where? Did you check it was on the list at the time you dined? Also had you opted in?
The way I read Op’s complaint is that they have followed all of the steps and Amex is actively refusing to pay the credit, as in, Op has approached them and Amex has said no.
Op, when you next get hold of Amex CS, tell them you want to upload some documents as part of your complaint.
They should provide a mechanism for you to do this and you can upload your PDF complaint letter and any proof that the restaurant was being advertised etc.
Update: I’ve given up chasing this through CS. It’s stuck in some internal blackhole when they keep saying they have escalated it to the responsible team but can’t given a timeframe for resolution. It turns out formal complaints must be done through writing so I have now submitted it formally with 3 months of evidential back and forth with their agents.
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