Amex dining credit complaint

[gundam]

Does Amex have an email for their complaints department? I have found their mailing address. They are refusing to honour a dining credit so I wish to escalate.

[Paul]

gundam wrote:

Does Amex have an email for their complaints department? I have found their mailing address. They are refusing to honour a dining credit so I wish to escalate.

Just call them and tell them you are making a formal complaint. They can also do it via chat.

[jalternation]

As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period

[gundam]

jalternation wrote:

As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period

2nd Nov. I am complaining because they are refusing to pay the credit.

[Swiss Jim]

gundam wrote:

jalternation wrote:

As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period

2nd Nov. I am complaining because they are refusing to pay the credit.

Yes, but where? Did you check it was on the list at the time you dined? Also had you opted in?

[OnTheRun]

Swiss Jim wrote:

gundam wrote:

jalternation wrote:

As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period

2nd Nov. I am complaining because they are refusing to pay the credit.

Yes, but where? Did you check it was on the list at the time you dined? Also had you opted in?

The way I read Op’s complaint is that they have followed all of the steps and Amex is actively refusing to pay the credit, as in, Op has approached them and Amex has said no.

Op, when you next get hold of Amex CS, tell them you want to upload some documents as part of your complaint.

They should provide a mechanism for you to do this and you can upload your PDF complaint letter and any proof that the restaurant was being advertised etc.

[Swiss Jim]

OnTheRun wrote:

Swiss Jim wrote:

gundam wrote:

jalternation wrote:

As a matter of interest when was the meal? They have refused to pay out on my international one citing that it can take 150 days as per terms and conditions. Very frustrating but am now just 20 days from the end of that period

2nd Nov. I am complaining because they are refusing to pay the credit.

Yes, but where? Did you check it was on the list at the time you dined? Also had you opted in?

The way I read Op’s complaint is that they have followed all of the steps and Amex is actively refusing to pay the credit, as in, Op has approached them and Amex has said no.

Op, when you next get hold of Amex CS, tell them you want to upload some documents as part of your complaint.

They should provide a mechanism for you to do this and you can upload your PDF complaint letter and any proof that the restaurant was being advertised etc.

Why would that happen?