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I was waiting for Amex Members week to make a booking for an upcoming holiday, after Rob reported the £75 off £300 offer. But I can’t seem to find the offer across our 6 Amex cards in the household which includes 2 Platinum, Gold, BA Amex, Nectar and Rewards card.
Is it just us or did anyone manage to actually get this offer?
I have it on my MR Basic card.
Me too, I can’t see it on any of my AMEX cards. How disappointing this ‘Member’ week has started off.
See here
https://www.headforpoints.com/2023/10/16/american-express-member-week-live/
Thanks for sharing the link. I seemed to have somehow missed it.
I’ve been on Amex chat about this twice today. At 2pm the CS agent on chat advised that if I uploaded the Member Week email with the reference to the travel offer on it then the offer would be manually added to my account within 2 hours. It wasn’t, so I went on chat again at 6pm and have been in an ongoing conversation for the last hour and passed between 7 different CS agents. They have now admitted that “the email was set out to all Platinum cardholders but the eligibility towards enrolling still depends on if the offer is applied to the account”. When I asked why some cardholders had been successful in asking the chat agents to manually add the offer to their account, I received the response: “Your point is valid. The answer to your enquiry about this offer was before the issue was captured on our end, this was processed manually for some card members. However, now that it has been identified, communications were sent on to us on how to proceed with these, hence we are unable to process the offers manually from our end any more”. I took the Jeremy Paxman approach but they flat out refused to enrol me many times. They then asked if I wished to make a complaint. I don’t think I can spend any more energy on this today but suffice to say, it’s disappointing. So much for “Member Week”!
I notice the ‘Member Week’ website now says ‘Only Eligible Cardmembers will see this offer in the Amex Offers section of the Amex App or Online Account.’.
Sadly nothing for me on my cards. I did take Amex up on a travel discount earlier this year, so maybe that’s why I’m unloved.
@ExpatinBerlin – Amex Travel offer added via chat this morning with no quibbling after usual screenshots etc, so it is still available it seems – HUACA or LOATA (Log Out and Try Again)
It showed up yesterday under offers automatically for me on my business platinum card.
I’ve been on Amex chat about this twice today. At 2pm the CS agent on chat advised that if I uploaded the Member Week email with the reference to the travel offer on it then the offer would be manually added to my account within 2 hours. It wasn’t, so I went on chat again at 6pm and have been in an ongoing conversation for the last hour and passed between 7 different CS agents. They have now admitted that “the email was set out to all Platinum cardholders but the eligibility towards enrolling still depends on if the offer is applied to the account”. When I asked why some cardholders had been successful in asking the chat agents to manually add the offer to their account, I received the response: “Your point is valid. The answer to your enquiry about this offer was before the issue was captured on our end, this was processed manually for some card members. However, now that it has been identified, communications were sent on to us on how to proceed with these, hence we are unable to process the offers manually from our end any more”. I took the Jeremy Paxman approach but they flat out refused to enrol me many times. They then asked if I wished to make a complaint. I don’t think I can spend any more energy on this today but suffice to say, it’s disappointing. So much for “Member Week”!
Pretty much same happened to me , I was offered a £10 for my troubles which I declined. I have raised a complaint but don’t expect anything to come of it. I’m going to exhaust what credits i have left on plat and then cancel and claim the pro rata refund.
This is what i was told “An offer may be sent based on where you live, your spending habits and the type of Card you have. We strive to provide you with the most valuable offers we can. While you did not receive this particular offer, you may receive other offers in the future.”
It’s on my personal platinum
It’s on my personal platinum
Not on mine.
Whoever’s running Members Week is doing a fantastic job. Running expensive ad campaigns on radio & the Tube and then ensuring the headline offers are so weak and unavailable to the majority of members is a great way to run a campaign.
I didn’t get the offer on my Platinum and was told on chat yesterday there was a technical error of sorts and to contact them again today.
Today when I contacted chat just clarified it was a targeted offer I wasn’t eligible for and that the T&C’s state this. I think it’s a bit of a marketing fail as I now have less goodwill to AMEX than I did before “Member Week” as I think that the way the travel offer was portrayed seemed like an offer for everyone. I also felt the chat agents were either completely misleading or too much on the defensive when I contacted them to clarify.
Can anyone confirm if the wording of the offer has changed overnight. I am certain that the landing page did not state “Only eligible members will see this offer….” Can anyone confirm if that is correct. If it is then I will complain as that is not reasonable.
I notice the ‘Member Week’ website now says ‘Only Eligible Cardmembers will see this offer in the Amex Offers section of the Amex App or Online Account.’.
Sadly nothing for me on my cards. I did take Amex up on a travel discount earlier this year, so maybe that’s why I’m unloved.
Me too, which is why I’m assuming I can’t see it on my Plat. The email also said that only certain eligible cardholders would get it also.
I I think it’s a bit of a marketing fail as I now have less goodwill to AMEX than I did before “Member Week” as I think that the way the travel offer was portrayed seemed like an offer for everyone.
Agreed, it has been widely advertised and came up as a popup when I logged into my Amex account, leading to a page with links telling me to login and save the offers. But the Amex travel offer doesn’t appear for me, and according to chat my Platinum (charge card) is not eligible.
Misleading advertising making it look like it’s supposed to be available to everyone, and wasted my time.
Leaves me feeling annoyed about having a £650/year card and not being eligible.
I I think it’s a bit of a marketing fail as I now have less goodwill to AMEX than I did before “Member Week” as I think that the way the travel offer was portrayed seemed like an offer for everyone.
Agreed, it has been widely advertised and came up as a popup when I logged into my Amex account, leading to a page with links telling me to login and save the offers. But the Amex travel offer doesn’t appear for me, and according to chat my Platinum (charge card) is not eligible.
Misleading advertising making it look like it’s supposed to be available to everyone, and wasted my time.
Leaves me feeling annoyed about having a £650/year card and not being eligible.
Indeed. It’s been a PR disaster.
I’ve raised a complaint.
If more people do so, then it may lead to better quality checking in future.I’ve raised a complaint.
If more people do so, then it may lead to better quality checking in future.Is it possible to raise a complaint online?
Thanks.Had it on my MR card 3 days ago and saved it. Only today when I log on to the website does it tell me about member week that started 3 days ago.
Complete marketing fail as far as I’m concerned.
I got told vía chat I had to make a complaint vía phone.
I got told vía chat I had to make a complaint vía phone.
This is not true.
I raised mine through live chat.As we come to the end of members week a quick look at my offers and there are all the same offer I had earlier. Today Hackett has appeared which is fast becoming the the male equivalent of sweaty betty!
Well.
I raised a complaint and I have to admit it is one of the crappiest responses I have ever received to a complaint.
Of course the complaint was not upheld – Amex cited as described, not misleading etc, but my favourite part of the complaint response was this:
“Considering this information, I confirm that on this occasion, I have not been able to substantiate any error on the part of American Express. As such, I trust you will understand why I am not in the position to uphold your complaint.
That said, I can see that our on line Customer Service Department has enrolled your account for the promotion in error, I can confirm that on this occasion it will not be removed.”
That last paragraph though 😀
Amex could have said something along the lines of ‘as a gesture of goodwill the offer was loaded blah etc’ – but no.
I inferred this from Amex’s response:
1) The admission that Amex Customer Service Department is basically crap and enrolled my account for the offer in error**
2) Amex reinforced the fact that I am not a valued member, as the offer was enrolled in error.How good of Amex not to remove it from my account “on this occasion” which leads me to the next question – is there an occasion when the offer would be removed?!
**The gentleman who added the offer was in fact very helpful, kind, competent and efficient.
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