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Well.
I raised a complaint and I have to admit it is one of the crappiest responses I have ever received to a complaint.
Of course the complaint was not upheld – Amex cited as described, not misleading etc, but my favourite part of the complaint response was this:
“Considering this information, I confirm that on this occasion, I have not been able to substantiate any error on the part of American Express. As such, I trust you will understand why I am not in the position to uphold your complaint.
That said, I can see that our on line Customer Service Department has enrolled your account for the promotion in error, I can confirm that on this occasion it will not be removed.”That last paragraph though 😀
Amex could have said something along the lines of ‘as a gesture of goodwill the offer was loaded blah etc’ – but no.
I inferred this from Amex’s response:
1) The admission that Amex Customer Service Department is basically crap and enrolled my account for the offer in error**
2) Amex reinforced the fact that I am not a valued member, as the offer was enrolled in error.How good of Amex not to remove it from my account “on this occasion” which leads me to the next question – is there an occasion when the offer would be removed?!
**The gentleman who added the offer was in fact very helpful, kind, competent and efficient.
I raised a complaint as well a few weeks ago. I received a status update
“We are writing to update you on the progress of our investigation into your complaint. It’s important to let you know that we are still reviewing your complaint and, at this time, we are not yet able to provide you with our final response. In order to perform a full and detailed investigation into your complaint, it has been necessary to consult with one or more third parties and various teams, and we are still in the process of obtaining all of the relevant information required to properly conclude our investigation”Does anyone remember when the Pay with Points prize draw is supposed to announce results?
https://www.promoterms.com/ukmemberweekpwp/
It says the prize draw will be conducted by 13 November 2023.
i got a decision on my complaint today, as expected it was rejected though a £75 credit was applied to my account as goodwill gesture
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