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Still waiting. still nothing. application still “pending”.
Agent logged a complaint but didnt seem to think it would achieve anything.
Not sure what else I can do ?!
8 days and counting anyone got any idea who to contact?
I had a different problem last month. Try tweeting them @Barclays UK Help. That seem to be manned by a team, or can forward it to a team that actually knows whats going on. Their phone in helpdesk seems to be staffed by muppets – 3 cases raised in 3 weeks resulted in absolutely no feedback until I got in touch with their social media team.
A formal complaint was what dislodged my blocked application. As an existing customer of Barclays I had standing to complain which others might not. Every other prior contact was futile.
I had a different problem last month. Try tweeting them @Barclays UK Help.
Many thanks. I messaged them Wednesday, and the twitter team called me the next day – listened and made notes, and said they would lodge a complaint with the executive team who would look into it. And promised to stay on top of it, and get back to me.
Received text with the Complaint Ref number soon after
24 hours later and I just got an email with the confirmation that my application was successful etc……
Either a MASSIVE coincidence, or the Twitter team / official complaint did dislodge the application…..
To conclude, just had a good call from the Exec Complaints Team.
They confirmed a known system issue at their end is stopping some applications dead. Hence why I had no credit checks even showing on my file.Nothing to do with anomalies in data/applications etc. Nothing to do with Barclays running more checks than any other institution.
They offered me compensation, and confirmed my card has been sent out today.
So, definitely worth reaching out to their Twitter/X help team, to start a complaint. They managed to fix the hold up in 2 days.
Just to add to this. I applied (second time to have this card with the 24 month wait). Heard nothing in the 5 days I was told I would . Went onto x.com and was telephoned by one of the team who tried to chase it up. All in all it took another three weeks before I went back to them asking how I lodge a formal complaint, that was yesterday. Had a call back yesterday afternoon saying it is a known issue and the application is stuck in the ether. Lady I spoke with said she would refer it and ask them to manually process. Email at 7am this morning welcoming me to Barclaycard.
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