Avios and 241 still not refunded for cancelled flight

[toomanylogins]

Hi,

Sorry if this is covered elsewhere, but I’m looking to see if anyone has experience of how long it is taking to get avios and 241 vouchers refunded for cancelled flights.

I was due to fly to Japan in May. I had four seats booked using Avios and two 241 Amex vouchers. Both my flights were cancelled by BA and, as I couldn’t push them back to a suitable time, I cancelled the flights in Manage my Booking, as advised by a BA rep that I spoke with.

The cash element of my flight was refunded to my Amex pretty quickly (back on May 13), but I am still waiting on the Avios and vouchers. Is this normal?

After the cash was returned, checking the flights in Manage my Booking showed a status of “A refund is being processed…” but that has now gone as the date of the flights has passed.

I’d be grateful for any tips / recent experiences before I gear up to battle my way through to speak to someone on the phone again…

Thanks!

[RK228]

I have cancelled five reward flight bookings in the past 10 days (including one Japan itinerary with a 241 voucher). The Avios and voucher were returned to our accounts within a day or two and the cash refunded to Amex within five days or so.

[John]

I am still waiting for my avios to be refunded from a flight cancelled by BA, although the taxes and charges were refunded 3 weeks ago.

I don’t urgently need the avios so will wait, but in April(?) I called BA after a similar situation and they were able to complete the refund instantly on the phone. (Waited 15 mins at 3pm)

[toomanylogins]

Thanks for the feedback. I’ll try to give them a call…

[To dare is to do]

John wrote:

I am still waiting for my avios to be refunded from a flight cancelled by BA, although the taxes and charges were refunded 3 weeks ago.

I don’t urgently need the avios so will wait, but in April(?) I called BA after a similar situation and they were able to complete the refund instantly on the phone. (Waited 15 mins at 3pm)

Same time frame as John for me. Cash is back but still waiting on points and 241 voucher.

[masaccio]

Happened to me. Called BAEC and was fixed in a couple of minutes