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Been trying to access my booking to amended seats etc but cannot access via the BA App since recent update. Tried deleting and reinstalling etc but just keeps referring to home page every time. Wondered if anyone else had the same issue?
I’ve been having the same issue, on the app and website but only with one of my three future bookings. Tried the chat function yesterday and their response was that it is a technical issue impacting some reservations, which I took to be tech speak for “we’ve got no idea what the problem is”
I also had this issue yesterday – I wanted to cancel a booking but manage my booking wouldn’t load. I tried repeatedly on different browsers and using both my phone and laptop. I gave up and tried again a few hours later and it worked so maybe just keep giving it whenever you get a chance?
I’ve been having the same issue, on the app and website but only with one of my three future bookings. Tried the chat function yesterday and their response was that it is a technical issue impacting some reservations, which I took to be tech speak for “we’ve got no idea what the problem is”
Well yes, indeed. The very fact you report a technical problem would place it neatly in the ‘technical problem’ category. You’d have thought they’d get it sorted seeing as it’s been a week or so now. At least it’s not isolated to the App having tried Laptop etc. good job it’s not urgent…..I’d hate to hold the queue up for half an hour on their phone lines with my additional call!
For me, this problem has now lasted 12 days. I only noticed because BA sent me an email with an offer to upgrade.
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