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Hi, yesterday I was flying from London to Argentina and BA cancelled flight and changed it to Chile and then from Chile to Argentina. We were should have arrived in direct flight at 8:20 am and with this stop we ended up arriving 12:50. I would like to know which compensation may we get and if I should claim directly to BA or maybe use any company that deals with this matters (really saw a lot of them but have no idea which one is not a scamm)
Thanks!It depends why the flight was cancelled – if it’s not for extraordinary circumstances then you’d get £520 for a >4 hr delay in arriving. Was there any announcement/notification of why the flight was cancelled?
If not then just claim from BA – a brief (2 line) claim saying you were booked on BAXXX and were re-routed on BAYYY and LA (or whoever) and arrived >4 hours late, therefore you claim delay compensation. They’ll get back to you eventually, if they refuse it then come back here if you think it might not be right.
It depends why the flight was cancelled – if it’s not for extraordinary circumstances then you’d get £520 for a >4 hr delay in arriving. Was there any announcement/notification of why the flight was cancelled?
If not then just claim from BA – a brief (2 line) claim saying you were booked on BAXXX and were re-routed on BAYYY and LA (or whoever) and arrived >4 hours late, therefore you claim delay compensation. They’ll get back to you eventually, if they refuse it then come back here if you think it might not be right.
It’s cancellation compensation the OP needs to claim not delay compensation (which would only apply if the rerouting flight itself was delayed) and you only need that rerouted flight to be scheduled to arrive two hours after the original to be eligible. It’s important to ask for the right thing so the claim isn’t rejected.
Oops, you’re right. Thanks
It also helps to specify the date. Specifically the flight that was cancelled was the BA245 that was supposed to depart LHR on 19 August 2023. The flight yesterday 20 August actually departed and is currently en-route.
You should be entitled to the maximum cancellation compensation for each passenger on the booking, assuming the flight cancellation was not due to extraordinary circumstances.
Don’t use any services that offer to help. Just start your claim via the link on this page:
https://www.britishairways.com/en-gb/information/help-and-contacts/complaints-and-claims
someone usually posts the reason here but your aircraft hasn’t left Heathrow since it was due to operate your flight so I’d be pretty sure it was a technical issue and you’ll get compensation. So just complete the form on BA website with the 2 liner as per Matt for cancellation compensation
Use the claim form on the link @AJA has posted. It’s a couple of clicks in but it’s quite simple.
There is a free text box as well and as @matt says a couple of lines on what flight you were booked on and the new flights and original and revised time of arrival.
Don’t write screeds about ruined holidays or you’re never flying BA again as they’ll just get ignored. The people processing the claims don’t care and it makes it harder for them to see the wood for the trees.
And how many people were flying?
You started by saying “I” and that soon turned into “we”. That’s the sort of confusion you need to avoid.
Thanks! I will do that. The flight was on the 19th. I received this email once I got to London, same day, 2 hours before departure
Dear Customer
We’re really sorry that your upcoming flight to Buenos Aires Ministro Pistarini on Saturday 19 August 2023 has been cancelled. To get your travel plans back on track, you can review your options below:
Your old flight details
&rgt; BA245
British Airways
World Traveller
DEPARTS19 Aug 2023
22:25
London HeathrowARRIVES
20 Aug 2023
08:20 +1
Buenos Aires Ministro PistariniWe were 3. My wife, my daugther and I. Thanks Guys, I will do that then. If you have any other suggestions, would be great. I will keep you posted
Just follow the link that I posted above and claim for 3 passengers.
Keep it simple. Write
I am claiming compensation per EU Regulation EC261/2004 as adopted into UK law via the Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019 for cancelled flight BA245 on 19 August 2023 that was scheduled to depart LHR at 22:25 and arrive at EZE on 20Aug2023 at 08:20
The flight cancellation was notified to me via email received at [state time and date ] See copy attached [upload copy as part of the forms you can upload]
My booking reference is XXXXXX and the passengers I am claiming for are [give names as per your tickets beginning 125-]
You should be entitled to the maximum compensation of £520 per passenger ie a total of £1,560
Thanks people. I sent claim, not as AJA sent me because I did it before. I will keep you all update. How long should I wait for answer or at least to reclaim if they don’t answer in a specific days?
They may pay earlier, but leave it a month before chasing. Assuming you got an original acknowledgement of your claim, they will send updates once a week saying they are working on it.
Hi, so far, since August 21st when I send complaint, I had no answers from BA. Should I wrote to them, or keep waiting?
Hi, so far, since August 21st when I send complaint, I had no answers from BA. Should I wrote to them, or keep waiting?
You should have received an acknowledgement with reference number straight away submitting the claim and you will get a few follow up messages. If you get a substantive response before October, you will have done well. If past performance is anything to go by, claims for the NATS disruption may get dealt with more quickly.
Thanks, I just got the reference number when updoaded claim, but that’s it so far
Should I add what AJA wrote? As I did not mention EU Regulation EC261/2004 as adopted into UK law via the Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019
No.
Don’t add anything else unless they ask you for more info.
Ok, thanks
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