BA Cancelled flight – changes in rebooking options?

[SarahB]

BA cancelled my Avios booking to Tokyo. Like other cancelled avios bookings, I had previously rebooked as a commercial ticket on my new chosen dates up to 355 days in advance. I just rang up BA customer services as I wish to rebook my Tokyo booking to next year (355 days away) and have just been told that they now only allow rebookings for 3 days before original departure date to 14 days after? “policy change” she said, I asked her when and where this is, said its internal. We have held on for months to rebook this booking, after been specifically told that we could do this, as they cancelled it. now been told completely different. SUrely this is not correct?

[ChrisC]

There are several threads on this topic on the BA board so head over there.

[SarahB]

Thanks Chris, found where it should go and now reposted in there.