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Early July, my wife and I were involuntarily downgraded, on Avios long haul tickets, from Club to PE. Not a big deal, during a day time flight.
On July 14th, I wrote to BA, politely requesting return of excess Avios and difference in cash.
I’ve heard nothing, apart from an early acknowledgement..checking the reference today, they appear to be inundated with messages.
Should I just, ‘be patient’ ?You’re a regular here so I can’t fathom why you wouldn’t be asking for the 75% downgrade reimbursement which is discussed often! I don’t think 5 weeks is an excessive waiting time, though, with the current levels of disruption we’ve been seeing.
Sorry, I wasn’t clear. 75% it was.
Patience is a virtue… although I must admit I was running short on it. I was downgraded in April, literally had an email today. However it only said “As you weren’t able to travel in the Club World cabin you’d booked, we’ll work out whether you’re due any refund, and will be in touch with you soon about this” so patience will be required still.
Early July, my wife and I were involuntarily downgraded, on Avios long haul tickets, from Club to PE. Not a big deal, during a day time flight.
On July 14th, I wrote to BA, politely requesting return of excess Avios and difference in cash.
I’ve heard nothing, apart from an early acknowledgement..checking the reference today, they appear to be inundated with messages.
Should I just, ‘be patient’ ?You don’t want to be politely asking BA for anything as any polite verbiage causes delay in resolution and ‘politeness’ may be construed as you being a soft touch and your claim refused. This is a business transaction based on statutory entitlement; keep it formal at the initial stage. It is a big deal as 75% of your money back is a lot and downgrading from business to PE is also a big deal.
Thanks for that…I guess it doesn’t help, that’s the way I was brought up !!
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