BA complaint timescale

[mark.z]

Hope someone can shed some light on my wait to hearing back from BA. Your help is much appreciated!

I had a 241 booking during the 50% avios sale to Japan and due to the pandemic the flights are yet to happen. I’ve completed the complaint form on BA website in order to get them to reroute us at a later date as per EU261 regulations. I also plan to go through with CEDR as per HFP article on this.

I completed the form on 22nd March 2022. Within a week I received an email and offer of 10k Avios per passenger while we wait for a response. I’ve yet to hear back from them.

My actual cancelled flights are on 14th and 28th May 2022.

Could anyone please let me know:
1) Any rough idea of how long to wait to hear back from the complaint.
2) Do I miss out on refunds etc if the complaint is going to be addressed after the flight dates?

[gustavo]

I can respond 1 based on my complaint to BA. My flight was delayed by more than 3 hours by the end of March and I put a complaint to receive compensation Mar 27th. I received a response from them (not the automated ones) on Thur Apr 28th confirming my claim has been accepted and I should receive the money into my account within 14 days working days.

• This reply was modified 55 years, 4 months ago by .

[mark.z]

gustavo wrote:

I can respond 1 based on my complaint to BA. My flight was delayed by more than 3 hours by the end of March and I put a complaint to receive compensation Mar 27th. I received a response from them (not the automated ones) on Thur Apr 28th confirming my claim has been accepted and I should receive the money into my account within 14 days working days.

Thank you, hope you receive your refund soon.

[points_worrier]

I never received a response to complaint after 9 weeks.
Just went to CEDR after this.
I suspect they are deliberately ignoring complaints.

[mark.z]

points_worrier wrote:

I never received a response to complaint after 9 weeks.
Just went to CEDR after this.
I suspect they are deliberately ignoring complaints.

Thanks, I’ll look into starting CEDR without their response then.

[Green Plastic]

I’m still waiting for BA to respond to my claim for re-imbursement for the ‘pay and claim’ hotel stay I did when I was caught up in the IT meltdown at the end of February. Would the advice of this forum be to pursue this through CEDR?

Separately, I made some essential purchases on my Amex Platinum during this disruption. Amex came back and said they wanted confirmation from the airline that my bag was not made available, and further confirmation that I was not offered a voucher for refreshments during the delays. I have not heard back from BA in regards to my request for these confirmations either. Any suggestions on how to proceed with this also greatly appreciated.

[harley]

Really is pick and mix, I had one in October last year which still hasnt had a response but had an unrelated issue with new complaint raised last month and got a response in a week,