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We had a flight that was cancelled in May and as a result we were downgraded from CE to Economy.
The tickets were bought on two Sep bookings with Barclays vouchers used on both so I logged two claims at the same time upon return asking for the credit of miles as opposed to voucher.
One received a reply pretty quickly saying we didn’t qualify for a refund as it was weather driven but when I replied advising I only wanted a refund for the downgrade they said they would action it but I’ve heard nothing since. Using the case reference online simply says it is in progress.
The other claim hasn’t had any kind of reply.
Any idea how long this should take and what number I can use to try and speak to someone about it. Mails to the address that originally got a reply now seem to be completely ignored.
Have you had a look at the delays and cancellations section on here? There’s some very specific advice about this, in brief you need to be requesting downgrade reimbursement – although this is going to be quite a small amount on a short-haul route (30% of what you paid?)
It sounds as though BA assumed you were asking for cancellation compo, which as you say isn’t applicable due to weather.
Yes. I think they know what I’m asking for now, it’s more that I havent heard from them for about three months after the initial reply and haven’t heard at all on the second claim.
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