BA e vouchers in my e mails but not on executive club account

[barrym01]

I have retained these in my e mails, but have noticed in some posts that they can be held on my executive club account. Can anyone advise how this can be done?

[NorthernLass]

Have you tried going into “Manage my account” then “my evouchers” at the bottom of the page?

[barrym01]

Thanks for this, i checked and only my companion voucher is on there, no evouchers on there at all. Is it worthwhile contacting them for them to upload the ones they’ve e mailed me?

[NorthernLass]

Were they definitely evouchers as opposed to FTVs (cash only)? Also, what do they relate to? I had cash only vouchers from BA Holidays which only ever appeared in emails, I don’t know exactly how it worked with flight-only bookings.

[ChrisC]

The vouchers that appear in MMB are the 2-4-1s and so I have been previously informed for example a BA customer service compensation voucher.

The likes of FTVs and e- vouchers relating to BWC don’t so you need to keep a record of them yourself.

Now late last year BA did send out a “don’t forget you have these e-vouchers” email which was useful . I wish they’d send us an updated version.

[barrym01]

Thanks guys. They were definitely e vouchers, I printed hard copies in addition to keeping the e mails. They were from an offer flagged on this site relating to making flight purchases with Avios at a reduced rate, then receiving the full monetary value upon cancellation. There’s e vouchers valued at over £500 sitting there at the moment. I guess I’ll just keep a note of the expiry and retain the evidence.