-
Hi does anyone know whether avios .com complaints team can help with a complaint I have with BA exec club and points posting , been 3 months and waiting , was wondering if they could assist instead
It might help if you give a bit more detail!
I had a BA flight booked in business cash to the US , it was cancelled on day , they rebooked me onto virgin same class which was fine ,
At the time was a silver status holder, the flight would of took me to gold , I had to email and wait ages for them to apply the points / tier points , by that time my status lapsed and I’ve been downgraded to bronze
I’ve asked them to change me to gold (as if the flight wasn’t cancelled I would of got ) but I’m not getting anywhere , they are refusing to change my status
If it was only the one flight, so a max of 140 tier points, how would this have gotten you to gold without being on 1360+ tier points, so already requalified for silver? Ending up bronze doesn’t seem to make sense…
Yes, if you didn’t already have at least 600 TPs to re-qualify for Silver you would drop to Bronze. 140 (or even 280 if a BAH) TPs on top of that wouldn’t be getting you near gold.
Where would avios.com come into it?
Maybe the TP’s were there, but fewer that 4 BA flights – wouldn’t that downgrade tk Bronze?
That could explain it, although while perfectly legitimate of course I would have thought it pretty unusual to amass 1300+ TPs while only taking three BA flights. If you’re flying that much on other airlines would it not make more sense to earn status with them rather than BA?
Either way as @NorthernLass says a dispute about BA tier points & status has nothing to do with avios.com.
Oh it’s quite possible especially if you book flights on partners but using their prime flight number.
It crops up quite regularly on flyer talk where someone has more than 1500 TPs yet are still bronze because they haven’t got the 4 BA operated or marketed by BA flights.
To OP I think you need to do this in two steps.
1) did you request Original Routing Credit? That should award you TP and Avios per the originally booked itinerary.
2) Then follow that with a request that you should get upgraded to Gold provided of course that you have also done the 4 eligible flights.
As for being very close to Gold but then downgraded to Bronze it is really simple to earn a lit of TP by flying long haul on Qatar Airways to Asia. That would get you 560TP in one trip and a couple of such trips would net you 1120TP but if on QR flight numbers they would be short of the eligible flights requirement.
I appreciate it’s easy to earn lots of TP flying with other airlines. What I was thinking was that if you do less than four BA flights in 12 months would you not be better off earning status with Qatar or whoever you are flying with?
The generic Oneworld benefits are obviously the same, but others can vary or may only apply with the ‘native’ airline.
This needs to be raised to the Executive Club as a missing Original Route Credit (ORC) for the flight that was cancelled and then placed onto another carrier, once that is resolved the OP can go about talking to Exec Club about his tier level, if as it seems to be he was short of one BA flight then this should be pretty easy for the Exec Club to see and process. They can’t do one without the other.
- You must be logged in to reply to this topic.
Popular articles this week:
