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How many hours do you after to wait until you can claim comp on BA
On the 09.40 flight to Miami today , short of cabin crew so flight delayed till 12.40 currently , BA at 09.10 started to give out 10 vouchers for food , can we claim anything on return
I think it’s 5 hours on long haul, keep notes about what you’re being told re delay as BA are quite capable of saying that the delay is due to something else down the line when claims are submitted!
It’s 4 hours, at 3 hours you get half. But it’s entirely on arrival, departure delays don’t matter, I realise one can lead to the other. The advice to make notes of what is said when is very important, if only because a wealth of info can influence BA into accepting what they’d otherwise happily deny.
Make a note of the time the doors opens and passengers can deplane in Miami. That’s the key time to compare with scheduled arrival.As mentioned above, it is based on the arrival delay (not departure) & when the doors open. Not when the tyres hit the tarmac.
BA Flight status showing an arrival time of 17.14 compared to scheduled 14.35 so less than 3 hours.
(Departure was at 12.07 instead of 09.40)
Based on that you won’t qualify for compensation. Though if you are connecting onto somewhere else and you then exceed the threshold that might be different.
I was rather disappointed on a flight back from Montreal to Edinburgh connecting in London for my Edinburgh arrival to get to the gate something like 3hr 55min later than my original connection was scheduled to land.
At the 3hr 55min mark what’s an extra 5 minutes for the greatly increased compensation?! At least BA paid out promptly without any back and forth at all.
Flight delayed , IFE wasn’t working (took picture the control had bear wires showing ) hopefully BA will give something …Never been to Miami immigration is a nightmare there saying the wait is 3 hours , is this normal ?
Looks like an arrival time of 17.38, which if correct takes it just over the 3 hour threshold.
You might get some Avios for the broken IFE, but unlikely any more than that. Did you raise it with the crew?
Sadly, long delays at Miami immigration are all too common and not something BA has any control over. It’s something of a lottery as to how long you end up waiting.
Welcome to the USA!
As the delay was just over 3 hours is there a set comp amount
£260pp
Put the claim in for that separately from a complaint about the IFE
As SamG says seaparate the compo claim from the IFE complaint. The compo may not be as straight forward as you’d hope. Good luck.
Miami is definitely amongst the poorer immigration experiences by all accounts.
Thanks for all your help , the announcement at the gate advised delayed due to short of crew, when on board they apologised for the delay and said due to short of crew one of the Passengers asked a crew member and they said there wasn’t a captain as they were sick so they were trying to get another one (luckily they did)
Let’s hope get the comp
You should get the compensation. Staff sickness is not an extraordinary circumstance, especially at a home hub ie LHR.
More of a problem if it was departing MIA to head back to the UK.
On a return from Miami to Heathrow I was 3 hours and 3 minutes late. BA argued that x minutes of the delay was weather related and refused 261. As that was their 2nd or 3rd reason I ignored and preceded to CEDR where BA settled before outcome. I’d probably not have pursued this were it not for the 2+ hour wait for baggage.
I mention ‘not straight forward’ as BA position will almost certainly be random reason denials. Looking at the actual versus schedule departures and arrivals it does suggest that some time was lost in the air, suggesting weather related. If they remove a number of minutes for that then the delay goes under 3 hours.Yes they are allowed to parse the delay down into sub parts and I’d any of it is proveably out of their control ‘20 mins diversion due to weather” or “15 min trips ATC” delay they can subtract thst off the total time.
Raised a case with BA about the flight delay imagine will be a long wait
Also raised a seperate case about the IFE which they have already responded to offering 5k Avios , is that ok not sure what the average offering is as never contacted ba about issue before
5k is about right for no IFE in economy. It’s more the higher up cabin you are in and your status.
Was there no spare seat to move you to? If not then I’d politely push back. If there was and you didn’t want to switch seats then that’s about all you’ll get
I’m a bronze member , I was travelling with other half , they only had 1 spare seat in economy upstairs however that one’s usb charger wasn’t working either and in a middle of the four
Maybe I’ll leave it as it is
@ameliaaria No, food vouchers cannot be used as a replacement for compensation.
Food / meals / refreshment costs (whether vouchers are involved or not), accommodation if needed, transportation to and from any accommodation needed, any rerouting costs and internet or 2 phone calls : if needed for extra time waiting or travelling due to a delay or cancellation, come under duty of care, Duty of care is completely separate from and extra to compensation.
Duty of care, where a flight falls under EU or UK 261, must be provided to the passenger regardless of whether the delay or cancellation is the airline’s fault or not. Even if ‘exceptional circumstances’ is correctly claimed by the airline which gets the airline out of paying compensation (and they try to claim that a lot when it’s not true), then duty of care must still be provided by the airline as needed.
In particular if a delay or cancellation means wait time or travel takes longer and crosses mealtime(s), the passenger is entitled to claim reasonable local cost (eg airport restaurant cost) for meals falling within that time. Refreshments claimed non-alcoholic is safest. Even if an airline hands out vouchers, if these won’t buy a proper meal at a mealtime then the passenger can spend a reasonable local cost according to what’s available, to make up any proper meal falling due and claim those costs.
Conpensation is separate fron duty of care and in a lot of cases it would be best to submit the claims for duty of care and compensation separately. As if one type of payment is disputed by the airline the other type of payment may be paid more promptly.
I was delayed in Edinburgh for over 3 hours in December. The ground staff and crew said that it was due to a technical problem with the plane and that they had had to find a new plane. When I requested compensation from BA they sat on it and after chasing, came back to say that the delay was due to adverse weather!
I have tried to explain that this is not what we were told either at the gate or on the plane but they are not having it. Any thoughts about the what I can do?
I had a similar response from BA a few years ago and had to go to CEDR to get compensation (it was JFK-LHR-MAN so a chunky amount). I gave a very detailed account of the reason given at the time for the delay (broken air con) which BA denied, however as soon as CEDR got involved they folded and paid up.
I was delayed in Edinburgh for over 3 hours in December. The ground staff and crew said that it was due to a technical problem with the plane and that they had had to find a new plane. When I requested compensation from BA they sat on it and after chasing, came back to say that the delay was due to adverse weather!
I have tried to explain that this is not what we were told either at the gate or on the plane but they are not having it. Any thoughts about the what I can do?
Fairly standard BA UK261 claim handling. I would write to them again and say that their response is erroneous as BA agents advised the delay was the result of a technical fault and not adverse weather but if they wish to continue to assert that position, please provide proof of such conditions and how it affected the operation of your flight. They may not respondor come up with a different reason (and certainly won’t provide proof) not to pay such that you have to decide whether to escalate to CEDR or MCOL. Unfortunately whatever the BA agent told you is of little probative value and of course there are technical issues that could constitute ‘exceptional circumstances’.
I had a similar response from BA a few years ago and had to go to CEDR to get compensation (it was JFK-LHR-MAN so a chunky amount). I gave a very detailed account of the reason given at the time for the delay (broken air con) which BA denied, however as soon as CEDR got involved they folded and paid up.
Thanks very much for this. I had to look up CEDR because I didn’t know it existed but will definitely try that.
I had a similar response from BA a few years ago and had to go to CEDR to get compensation (it was JFK-LHR-MAN so a chunky amount). I gave a very detailed account of the reason given at the time for the delay (broken air con) which BA denied, however as soon as CEDR got involved they folded and paid up.
Thanks very much for this. I had to look up CEDR because I didn’t know it existed but will definitely try that.
Per my post above, I would go back to BA again before going to CEDR potentially to save time and to extract whatever new excuses they might come up with. Ask for confirmation they will accept your claim within 14 days failing which you will take the matter to CEDR.
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