BA hasn’t credited my account with tier points hence lost my Silver status

[Basiouig]

Hi, first topic by me.

Very frustrated with BA. I’m a BA Silver member for many years.

BA hasn’t credited my account with the tier points associated with my flight (on 28th Jan) before my membership expiration date (8th Feb). As a result I lost the opportunity to retain my Silver member status. My 28/1 flight carried enough points to bump me up to over 600 tier points.

Numerous phone calls and emails with BA so far, but nothing essentially has happened except that BA has eventually credited my account with the missing tier points (from the 28/1 flight) in April and then reset them to zero !!!!
They haven’t still granted me the Silver member status which I earned and was expecting to retain.

Is there anything else I can do to make BA see the right from wrong?

Many thanks for any advice can be given.

Regards

[NorthernLass]

There have been a few threads like this here recently, which you may find some answers on – it looks as though the new BAC system is not running very smoothly!

[JDB]

I take it the over 600 points you say you earned by 08 Feb and should have given you silver were all earned between 1 Apr 2024 and 8 Feb 2025 (i.e. not including any earned in the period 9 Apr 2024 to 31 Mar 2024)? If you definitely earned the 600+ TP in the transition months plus 9 Feb 2025 to 31 Mar 2025, then you need to keep plugging away at BA with all the evidence. From your post it’s not clear whether BA posted the missing TP on the right date which could have something to do with the problem.

[Basiouig]

Thank you both.
My tier points were earned within my membership year, ie between 09/02/2024 to 08/02/2025 (my first flight in my membership year was on 24/02/2024).
I had booked all my tickets well in advance within my membership year and definitely before the recent BA changes.
Which ones are the transition months?
Regarding the BA’s posting of missing TPs: they usually post everything in a chronological order, so they did post my missing TPs on 28th Jan but with a date of 11th April!!!! It’s very bizarre how they did it.

How can I escalate it, does anyone know?
Every time I call their Silver call centre, the agent understands clearly the issue and that I’m right, he or she says that it will be fixed but nothing is happening.
Thank you once again for any advice offered.
Regards