BA hasn’t credited my account with tier points hence lost my Silver status
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Hi, first topic by me.
Very frustrated with BA. I’m a BA Silver member for many years.
BA hasn’t credited my account with the tier points associated with my flight (on 28th Jan) before my membership expiration date (8th Feb). As a result I lost the opportunity to retain my Silver member status. My 28/1 flight carried enough points to bump me up to over 600 tier points.
Numerous phone calls and emails with BA so far, but nothing essentially has happened except that BA has eventually credited my account with the missing tier points (from the 28/1 flight) in April and then reset them to zero !!!!
They haven’t still granted me the Silver member status which I earned and was expecting to retain.Is there anything else I can do to make BA see the right from wrong?
Many thanks for any advice can be given.
Regards
There have been a few threads like this here recently, which you may find some answers on – it looks as though the new BAC system is not running very smoothly!
I take it the over 600 points you say you earned by 08 Feb and should have given you silver were all earned between 1 Apr 2024 and 8 Feb 2025 (i.e. not including any earned in the period 9 Apr 2024 to 31 Mar 2024)? If you definitely earned the 600+ TP in the transition months plus 9 Feb 2025 to 31 Mar 2025, then you need to keep plugging away at BA with all the evidence. From your post it’s not clear whether BA posted the missing TP on the right date which could have something to do with the problem.
Thank you both.
My tier points were earned within my membership year, ie between 09/02/2024 to 08/02/2025 (my first flight in my membership year was on 24/02/2024).
I had booked all my tickets well in advance within my membership year and definitely before the recent BA changes.
Which ones are the transition months?
Regarding the BA’s posting of missing TPs: they usually post everything in a chronological order, so they did post my missing TPs on 28th Jan but with a date of 11th April!!!! It’s very bizarre how they did it.How can I escalate it, does anyone know?
Every time I call their Silver call centre, the agent understands clearly the issue and that I’m right, he or she says that it will be fixed but nothing is happening.
Thank you once again for any advice offered.
RegardsThank you both.
My tier points were earned within my membership year, ie between 09/02/2024 to 08/02/2025 (my first flight in my membership year was on 24/02/2024).
I had booked all my tickets well in advance within my membership year and definitely before the recent BA changes.
Which ones are the transition months?
Regarding the BA’s posting of missing TPs: they usually post everything in a chronological order, so they did post my missing TPs on 28th Jan but with a date of 11th April!!!! It’s very bizarre how they did it.How can I escalate it, does anyone know?
Every time I call their Silver call centre, the agent understands clearly the issue and that I’m right, he or she says that it will be fixed but nothing is happening.
Thank you once again for any advice offered.
RegardsIf you earned 600+ TP’s in your collection year ended on 8th February 2025 (9th Feb 24 – 8th Feb 25) you should, as you state, have retained Silver until 31st March 2026. The transition period is irrelevant in this case to you retaining Silver.
The transition period would only be relevant to you if you had not earned the full 600 TP’s as above and then has to rely on the period of 1st April 2024 – 8th February 2025 (your new shortened year) which would then be re-credited to, and added to your transition period total of 9th February 2025 – 31st March 2025. If you earned Silver this way it would be valid until 30th April 2026.
https://www.britishairways.com/content/the-british-airways-club/faqs/tier-point-collection-changes
Sorry, I earlier mistakenly wrote 9 Apr 2024 when it should have been 9 Feb 2024, so any TP you earned between 9 Feb 2024 and 31 March 2024 (‘the transition months’) unfortunately don’t count towards your total, including the flight on 24/02/24 you mention. As long as the credited flight date is 28 Jan 2025, the posting date shouldn’t matter. The ‘new’ collection period for Feb year enders became 1 Apr 2024 to 8 Feb 2025 plus those points added into the period 9 Feb 2025 to 31 Mar 2025. You still got a 12 month collection period, but effectively lost most of Feb and all of March 2024. It doesn’t matter when the tickets were booked – only the flight date matters. If you still definitely attained Silver in the relevant period, call yet again and if that still fails you may need to write.
any TP you earned between 9 Feb 2024 and 31 March 2024 (‘the transition months’) unfortunately don’t count towards your total
@JDB, you’re completely wrong and confusing the OP. The transition period in their case, the ‘shortened collection year’ at the end of the new 1st April – old collection year end date, was 2025 not 2024 (9 Feb 2025 and 31 March 2025).The new system started on the 1st April 2025 so any collection period that started before 1st April 2024 remained unaffected and for anyone who’s year end under the old system was Jan, Feb or Mar, the transition period could only be 2025.
As stated, if the original poster gained 600 TP’s between 9th Feb 24 – 8th Feb 25 they should have retained Silver under the old system and the new system is irrelevant.
It is there in black and white in the link I posted and Rob’s articles on the matter.
@Points-Hound – what I stated was correct and consistent with the HfP article and my actual experience as a former 8 Feb year ender.
“If your membership year renews on 8th February 2025:
Your next collection period will be shortened to 9th February 2025 – 31st March 2025
A Tier Point Adjustment will be made at the start of your shortened collection period (on 9th February 2025), re-crediting any tier points and qualifying flights you earned from 1st April 2024 – 8th February 2025
Any status earned or renewed during this period will be valid until 30th April 2026”@Points-Hound – what I stated was correct and consistent with the HfP article and my actual experience as a former 8 Feb year ender.
“If your membership year renews on 8th February 2025:
Your next collection period will be shortened to 9th February 2025 – 31st March 2025
A Tier Point Adjustment will be made at the start of your shortened collection period (on 9th February 2025), re-crediting any tier points and qualifying flights you earned from 1st April 2024 – 8th February 2025
Any status earned or renewed during this period will be valid until 30th April 2026”The collection period in question is the one starting on 9th February 2024 NOT 2025!!
You are simply getting the two years mixed up and quoting the rules that applied subsequent to 9th February 2025, not the period up until that point which is all that is relevant.
Here it is from BA for February year ends under the old system:
“Your last full tier point collection year ended on 8 February 2025. The tier you reached during this period will last until 31 March 2026”
It’s there in black and white.
“Your last full tier point collection year ended on 8 February 2025. The tier you reached during this period will last until 31 March 2026”
I agree. There is also the new year period ending 31 March 2025. Earning 600 points between 1 April 2024 and 31 March 2025 would qualify you to silver until 30 April 2026.
So any flights taken between 9 February 2024 and 31 March 2024 count for the first para above but not the second. I suspect this is what is confusing when you raise the query.
I had a similar problem and raised queries continually, eventually spending an hour and a half on web chat to make them understand. Eventually they understood and sent it to back office for processing. Who then rejected it and closed the case – without letting me know. I gave up on that one. As luck would have it, I had a flight that departed 31 March 2025 that took me over the line (for a second time!) that didn’t post until the current year obviously, but making the case was easier as it clearly was a case of a flight posting from the previous year and that did work. Though the email they sent me made it look like they were doing me a favour rather than an entitlement.
@Points-Hound – I’m not getting the years confused; I’m fully aware we are talking about the year beginning 9 Feb 2024, as stated in my post. My comment and the citation are consistent and accurate.
@Tracey – if someone qualified in that short period 9 Feb 2024 to 31 Mar 24, that would have worked as well but doesn’t apply to the OP’s case.“So any flights taken between 9 February 2024 and 31 March 2024 count for the first para above but not the second.
Anything between 9th Feb 24 and 8th Feb 25 is covered under the old system and the term highlighted: “Your last full tier point collection year ended on 8 February 2025. The tier you reached during this period will last until 31 March 2026”.
As I said, the original poster should, if 600 TP’s were earned in that period, have retained Silver under the old system until March 2026.
The 1st April 2024 – 8th February 2025 points earned that would have been re-credited to his transitional period of 9th February 2025 – 31st March 2025 are only relevant to his shortened collection period under the new system where their year end was 31st March 2025 (with status earned in this period being valid until 30th April 2026).
@Points-Hound – I’m not getting the years confused; I’m fully aware we are talking about the year beginning 9 Feb 2024, as stated in my post. My comment and the citation are consistent and accurate.
@Tracey – if someone qualified in that short period 9 Feb 2024 to 31 Mar 24, that would have worked as well but doesn’t apply to the OP’s case.
@JDB you are totally confused.You’ve done it again. There was no shortened period 9 Feb 2024 to 31 Mar 24.
The shortened period was 9 Feb 2025 to 31 Mar 25 which bears no relevance to their collection year 9 Feb 24 – 8 Feb 25.
I am getting soooooooooo confused here. This is what I understand:
Previous year period:
Flights from 9th Feb 2024 to 8th Feb 2025 –> OP says he got 600 TPs (ignoring for a second BA got it wrong posting points)Transition period:
Flights from 1st April 2024 to 31st March 2025 –> This is made of 2n April 2024 to 8th Feb 2025 + new shortened period 9th Feb 2025 to 1st April 2025New TP calculation method:
Flights from 1nd April 2025 to today– If you earned silver on the “previous period” you will have silver until end Feb 2026.
– If you earned silver on the “transition period” you will have silver until end of April 2026From what the OP wrote, his first flight was in Feb 2024 and he only earned silver on Jan 2025 (but BA seems to have messed up and booked the points in April instead of February). He would NOT have earned silver during the transition period because it would be missing his Feb-March 2024 flights (unless those are not material).
The question seems to be what can he do to communicate properly with BA and get the points correctly as they seem to have gone to the transition period and not the original one.
Previous year period:
Flights from 9th Feb 2024 to 8th Feb 2025 –> OP says he got 600 TPs (ignoring for a second BA got it wrong posting points)Correct
Transition period:
Flights from 2nd April 2024 to 1 April 2025 –> This is made of 2n April 2024 to 8th Feb 2025 + new shortened period 9th Feb 2025 to 1st April 20251st April 24 – 31 March 25 as opposed to 2nd April 2024 to 1 April 2025 but not relevant to OP’s issue given the first point.
The question seems to be what can he do to communicate properly with BA and get the points correctly as they seem to have gone to the transition period and not the original one.
Exactly this.
Thanks for the correction Points Hound! I keep forgetting the 8th of the month is not relevant anymore (old habits).
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