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Having read through this thread, I’m even more confused. In January (last day of sale and having about 5 attempts to book) I priced up hbo flights and then selected add car option, so assumed from what I read above, this would not be classed as a BAH. However I took screenshots of every page throughout the process, so this might help others to determine whether it’s a BAH or not. Car was for entire duration of trip.
1. Having selected the second car option and seen the original price of flights the next page says
“price if booked separately xxx Total discount xxx, Total price xxx. Secure with a deposit of £120. Collect Avios xxx”.2. The following page says “Flight – checked baggage. Group B car – EC members will earn 1TP for every £ spent on this package. T&Cs apply, visit BA.com/holidays.” Total price in red with number of Avios included – 1 Avios per £1 spent.
3. The following page “Passenger details” gives flight details, car details and First adult (payment card holder if travelling). In red writing in the middle of the screen it states “EC members will receive 1 tier point for every £ spent on this package. T&Cs apply – visit BA.com/holidays”.
4. Next page: “Check itinerary. Name, outbound flight, Car, In red “sale ends midnight tonight. EC members will earn 1 tier point for every £ spent on this package. Check T&Cs. Then Inbound flight with details. Followed by number of Avios.
6. Next page confirmation of booking.
So although I booked flights and saw price, I then added car. However from what I have received with tier points and Avios, I actually booked a BAH and got the following points:
– Avios and 75 tier points for flight posted 3rd day after outbound flight
– 1 Avios per £ spend on package posted 5th day after inbound flight
– 1 tier point per £ spend posted 6th day after inbound flight
– Avios and 75 tier points for flight posted 8 days after inbound flightHope this helps anyone to claim missing tier points or to check whether they have booked a BAH or not in the future.
Well, 3 months since my return BA has finally credited the missing tier points for the flights only. No credit for it being a BAH (because it wasn’t, although I’m pretty sure that the rules, marked effective 1 April, had not been published when I booked the trip in January. Anyway, the outcome is the correct one. At long last. What a fiasco.
Good luck to everyone else still waiting for BA to sort out its nonsense.
Having read through this thread, I’m even more confused. In January (last day of sale and having about 5 attempts to book) I priced up hbo flights and then selected add car option, so assumed from what I read above, this would not be classed as a BAH. However I took screenshots of every page throughout the process, so this might help others to determine whether it’s a BAH or not. Car was for entire duration of trip.
1. Having selected the second car option and seen the original price of flights the next page says
“price if booked separately xxx Total discount xxx, Total price xxx. Secure with a deposit of £120. Collect Avios xxx”.2. The following page says “Flight – checked baggage. Group B car – EC members will earn 1TP for every £ spent on this package. T&Cs apply, visit BA.com/holidays.” Total price in red with number of Avios included – 1 Avios per £1 spent.
3. The following page “Passenger details” gives flight details, car details and First adult (payment card holder if travelling). In red writing in the middle of the screen it states “EC members will receive 1 tier point for every £ spent on this package. T&Cs apply – visit BA.com/holidays”.
4. Next page: “Check itinerary. Name, outbound flight, Car, In red “sale ends midnight tonight. EC members will earn 1 tier point for every £ spent on this package. Check T&Cs. Then Inbound flight with details. Followed by number of Avios.
6. Next page confirmation of booking.
So although I booked flights and saw price, I then added car. However from what I have received with tier points and Avios, I actually booked a BAH and got the following points:
– Avios and 75 tier points for flight posted 3rd day after outbound flight
– 1 Avios per £ spend on package posted 5th day after inbound flight
– 1 tier point per £ spend posted 6th day after inbound flight
– Avios and 75 tier points for flight posted 8 days after inbound flightHope this helps anyone to claim missing tier points or to check whether they have booked a BAH or not in the future.
What you did is correct and should be a BAH. You saw a single price for both flight and car.
For those following the same method please make sure you DO NOT do the following:
1) start selecting a flight only
2) when shown the price and the options to book hotel or car, change the dates (say you leave the car one day before the return flight)
3) you will see the next page looks different. The price of the car is separate to that of the flight
4) if you select a car and continue you will see the flight and the car are priced separatelyAfter querying my lack of tier points, I got a response today. BA Holidays said it was ineligible, but BA then credited me the tier points for the spend on the flights. However, they took off the tier points bonus that they had originally awarded me. They also didn’t answer my question about which specific Ts & Cs I had not complied with, just pointing me to a page on the website. Still, a more positive outcome than the initial award.
At the risk of sounding flippant, it’s pretty obvious that it’s taking BA some time to get its head around the changes. Once they sort out systems, processes and training then hopefully (hopefully!) it will be more obvious to customers how many points and Avios will be earned and obvious enough to BA that they can get it right first time instead of defaulting to ‘no, not eligible.’
Finally my nTPs have posted but on a flights only basis. I booked it all over the phone but then split the booking so either that or the way the GGL agent did it meant it wasn’t an official BAH. After about 20 Emails, including to the CEO, and 6 weeks later it is finally sorted for me. My colleague that was on the split booking is still chasing and waiting. Fortunately the holiday pay was only a cheap hire car so I’m not too bothered not getting that. Good luck everyone else.
Finally my nTPs have posted but on a flights only basis. I booked it all over the phone but then split the booking so either that or the way the GGL agent did it meant it wasn’t an official BAH. After about 20 Emails, including to the CEO, and 6 weeks later it is finally sorted for me. My colleague that was on the split booking is still chasing and waiting. Fortunately the holiday pay was only a cheap hire car so I’m not too bothered not getting that. Good luck everyone else.
May I ask what address you were using to send e-mails? Beyond an initial response to an online complaint, I can’t get any signs of life out them, I’m being ignored (e-mail and snail mail). Granted, it’s not the same issue as you had but even so, the least I’d expect is a response.
Finally my nTPs have posted but on a flights only basis. I booked it all over the phone but then split the booking so either that or the way the GGL agent did it meant it wasn’t an official BAH. After about 20 Emails, including to the CEO, and 6 weeks later it is finally sorted for me. My colleague that was on the split booking is still chasing and waiting. Fortunately the holiday pay was only a cheap hire car so I’m not too bothered not getting that. Good luck everyone else.
May I ask what address you were using to send e-mails? Beyond an initial response to an online complaint, I can’t get any signs of life out them, I’m being ignored (e-mail and snail mail). Granted, it’s not the same issue as you had but even so, the least I’d expect is a response.
I received no response at all, but the issue was eventually resolved. Whether or not the email made a scrap of difference over and above my regular calls I have no idea. From what I understand, having spoken a few times to the same very competent person via the Gold line, BA is seeing some teething issues trying to get the new rules baked into systems, processes and people’s heads. Apparently, there were many emails back and forth between various people until the resolution became clear.
I am unable to resist commenting that it’s taking them some time to get their heads around the new Club.
That last line deserves a swathe of ‘likes’, @Wanderlost !
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