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I flew BA in J. Was supposed to be in the new club suite from LHR.
Was a last minute change to a very old aircraft in the old yin Yang set up (apparently normally used at LGW)
Can I put in a complaint for some avios?
No, you got a business class seat
No. You still got a business class seat. You are not guaranteed club suite versus old club world. Planes get changed for all sorts of reasons and that is not a valid compensation claim.
If you didn’t pay a cheap fare, complain and let us know how you get on.
If you didn’t pay a cheap fare, complain and let us know how you get on.
What has the fare got to do with this?
You got what you paid for. See
https://www.britishairways.com/en-gb/information/travel-classes/business/club-world
Even the main picture shows CW, not CS.
T&Cs:
Club Suite is currently available on selected flights between London Heathrow and New York, Miami, Chicago, Austin, Denver, Phoenix, Seattle, San Diego, Los Angeles, Las Vegas, Singapore, Sydney, Mumbai, Delhi, Johannesburg, Cape Town, Toronto and Vancouver. Subject to aircraft availability and operational changes. Being rolled out to other destinations during 2022 and 2023. Please check at time of booking. British Airways standard terms and conditions and conditions of carriage apply.
At the bottom of the link provided , it states:
“Aircraft variations
Wherever and whenever you fly Club World you can expect the same impeccable standards, access to exclusive lounges, top quality in-flight dining and premium service by our attentive crew. A few of the cabin design elements may vary by aircraft.”
@Yonasl – spot on, although BA’s “please check at the time of booking” statement is somewhat unhelpful, seeing as it is what happens at the time of flying that counts 🙂
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