BA not adhering to terms on upgrade voucher use

[mallory62]

Hello

Novice here but I’ve read up on several posts about using my cabin upgrade vouchers and severely struggling with BA.

I have 2x cabin upgrade vouchers to use in my account. I am wishing to travel Business (Club World).

I input my route (starting in UK), and select the two Business class flights I wish; I am then faced with problem no.1:

1 – The BA website will not allow me to select both of my cabin upgrade vouchers to proceed with my booking.

I have since called BA to assist with making the booking, but I am repeatedly told they will not permit me making said booking as there is no availability in Premium. And even if there was, I am unable to use 2 vouchers in one booking.

2 – BA say there must be availability in the class below AS WELL AS the class I want to upgrade to.

I have thrown their own T&C’s at them (namely no.14 and no.18) which both state that there only needs to be availability in the upgraded class, and that one CAN use up to 2 vouchers in one booking – but I am getting nowhere. Call centre support (& their supervisors) will not allow the booking to be made.

Any help would be gratefully received!!

Thank you

[Mick S]

regarding point (1) – this would depend on how many people you have selected. If you’re a solo-traveller (an an example) then you wouldnt need to use both vouchers.

regarding point (2) – that’s nonsense, you don’t need availability in the lower cabin, they just use the avios requirement for that cabin. Have you tried ringing at a different time? perhaps you are speaking to overseas numpties

[BA Flyer IHG Stayer]

You aren’t trying to do a double upgrade for yourself are you?

Whilst the T&Cs say you can use 2 on the same booking I’d imagine BA meant the ability to use it for two people on the same booking not as a double upgrade for 1.

[strickers]

Notwithstanding the above I used two vouchers last week for the maximum one level upgrade. Go through the book and upgrade, when you’ve selected the first voucher press the x to close the window. When the window opens again the first should be ticked and you should be able to select the second. There is a definite glitch somewhere with the website.

[mallory62]

Thanks all for your comments.

I am trying to book for 2 persons, using both (2) vouchers to upgrade both outbound and inbound legs.

I have tried calling again a few hours apart, sadly the same response – which is mind boggling!

@strickers – I will try your suggestion and let you know.

So frustrating from BA, but I’m glad I am correct in my thinking so thank you all for corroborating!