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We took a Club flight before 1st April 2025 and returned after that date. The outbound should have retained our Silver card. BA did not credit our account with any points and states that our Silver status ends in Nov 25. I’ve called and emailed and they keep saying we had a reward flight when we paid for it and used some Avios to lower the flight by £60. We’ve usually do this and don’t use full Avios for flights. I’ve copied them their own terms and conditions but they will not budge. The people we spoke to on the phone said it was a known glitch and would be dealt with, but it hasn’t. The BA staff emailing us say otherwise. Has anyone had this problem and what can we do about it? Have been at Silver since the scheme started.
What fare class did you buy? Not sure if it’s possible now to get the Finnair website to email your ticket since you’ve flown the itinerary?
Do you have the e-ticket receipt from BA as that might show the fare class (can’t remember if it does)
What does your BAC statement show ? It’s complicated by the fact the flight straddled the year end and change to the club so it’s possible that you won’t see the pre 31 March flight but it should show the detail of your post April flight.
If it was a cash fare reduced with Avios it would book into I, R or J class. A reward flight is usually U class and earns nothing.
If you are certain that you booked a cash fare reduced with Avios I would submit a complaint via the website clearly showing that you bought a cash fare refuced with Avios. It will be difficult to go to CEDR as you haven’t been affected financially but if you have evidence that you have a fare earning TP and Avios then you could try MCOL if BA continues to refuse.
I had a similar issue, in that a flight taken on 31/3 did show up in my transactions list but hadn’t been added to my tier point year ending 31/3. I needed it to retain silver and the only evidence that it hadn’t been included was that my year end hadn’t moved from 31/7/25 to 30/4/26. I emailed in, they changed it and I had an email response that they like to help loyal customers blah, blah …as if they had done me a favour being only 20 points short, whereas it was their mistake in not calculating properly.
So it can be done, you just need the right person to be able to help.
What fare class did you buy? Not sure if it’s possible now to get the Finnair website to email your ticket since you’ve flown the itinerary?
Do you have the e-ticket receipt from BA as that might show the fare class (can’t remember if it does)
What does your BAC statement show ? It’s complicated by the fact the flight straddled the year end and change to the club so it’s possible that you won’t see the pre 31 March flight but it should show the detail of your post April flight.
If it was a cash fare reduced with Avios it would book into I, R or J class. A reward flight is usually U class and earns nothing.
If you are certain that you booked a cash fare reduced with Avios I would submit a complaint via the website clearly showing that you bought a cash fare refuced with Avios. It will be difficult to go to CEDR as you haven’t been affected financially but if you have evidence that you have a fare earning TP and Avios then you could try MCOL if BA continues to refuse.
You will be much better off trying to escalate it within BA, but if that all fails then I think you have more of a hope with CEDR than with MCOL. CEDR is for seeking redress if an airline is treating you unfairly, and can deal with non-monetary awards (eg avios). MCOL is more for financial claims, and it will be difficult to put a justifiable value on what you are losing out on.
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