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Has anyone ever had BA site try to charge for picking a seat via MMB with BAEC silver?
Ive just moved a flight on the site to next june and its wanting me to pay to pick the seat?
It seems like the site might think Im bronze? On the app (which lists status as silver) it has you can pay to choose seats or book seat for free from 7 days before departure?
Log out and log in, try again tomorrow, use Royal Jordanian site to replace your BAEC number with another FFP then change it back the next day
Plan B – use Twitter (but be prepared to wait a long time 🙄)
Plan C – call them and they can do it (had this the other day)
This is a known BT IT glitch, been mentioned a bit on Flyertalk. I made Silver in Feb this year. Despite the website stating this, the backend of the IT system thinks I’m bronze. An earlier poster mentioned that sometimes removing and adding BA number to booking will allow seat selection for that individual flight although this isn’t guaranteed. I’ve had five BA employees (1 at LHR and 4 over the phone) promise to rectify but it’s still not fixed. Put in a formal complaint about 6 weeks ago but no response except a reply to say it’s being looked into.
Also your boarding pass will say bronze to no priority security/boarding. Lounge staff will let you in if you show them silver card on the app.
BA will reserve a seat for you over the phone but this usually takes at least half an hour of waiting and a further half hour of convincing the agent that you are actually silver. Classic BA IT/customer service!This is a known BT IT glitch, been mentioned a bit on Flyertalk. I made Silver in Feb this year. Despite the website stating this, the backend of the IT system thinks I’m bronze. An earlier poster mentioned that sometimes removing and adding BA number to booking will allow seat selection for that individual flight although this isn’t guaranteed. I’ve had five BA employees (1 at LHR and 4 over the phone) promise to rectify but it’s still not fixed. Put in a formal complaint about 6 weeks ago but no response except a reply to say it’s being looked into.
Also your boarding pass will say bronze to no priority security/boarding. Lounge staff will let you in if you show them silver card on the app.
BA will reserve a seat for you over the phone but this usually takes at least half an hour of waiting and a further half hour of convincing the agent that you are actually silver. Classic BA IT/customer service!Notice how it never seems to glitch in the upwards direction though 😉
Indeed. I’ve offered constructive suggestions to BA such as it may be down to the reduced TP threshold not be synchronised across some accounts but the BA technical boffins I have been spoken to seem a bit confused. They seem genuinely surprised that their IT systems haven’t got a reputation.
Data point, Sunday 13-Nov, may be useful: my wife made Silver last weekend when the double TP posted, tried logging in every day last week but MMB wanted to charge for seat selection (it seemed to think she was Bronze, allowing free seat selection “from 7 days before”); today MMB allowed seat selection for free 🙂
I have had the same problem. I waited 4 days and then sorted my closest booking via live chat on Friday. I was told I’d have to do every booking separately with a customer agent, but when I went on to check my seat allocation Saturday night, it let me do all my current bookings on line.
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