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Hi
I checked the forum last night but couldn’t find the answer I’m looking for.
I’d be curious to know what the charges are to change bookings made with a Barclaycard/Barclays voucher as this would need to be done over the phone. I have an avios booking made using the voucher and I only paid £1 and the rest in avios. Would I be charged the £35 service fee if I were to change that?
And can one cancel the booking online (so to forfeit the £1 charge only)? and how quickly does the voucher gets back in the account?
Thank you
Yes £35 service fee
Yes you can cancel a booking online. The voucher and Avios should come back straight away; the cash component follows.
My experience in last 2 cancellations was:
– cancelled online, voucher and Avios inmediately returned, cash arrived next day
– cancelled on phone to Gold line, nothing returned, had to persistently chase, Avios eventually reinstated manually by Gold line on day 6, voucher got sorted by back office day 12 or 13 I think (by which time availability had dried up on a soon to expire voucher), cash took 3 weeksOh wow. Will definitely cancel online then!
Thank you
I should have added, I had to cancel on the phone because there was no option online. It forced me to call up.
@BWS did you add a domestic connection? This often makes it impossible to cancel or change online.
I’ve only ever cancelled one BC booking, worked fine online but I hadn’t added a connection.@BWS did you add a domestic connection? This often makes it impossible to cancel or change online.
I’ve only ever cancelled one BC booking, worked fine online but I hadn’t added a connection.Yes that was it. I moved from Manchester so wanted to cancel the MAN-LHR-DXB itinerary and just do LHR-DXB instead.
I did eventually get late award seat availability to cobble a pre-Ramadan trip together but ended up having to take 2 extra days off work I’d rather not have.
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