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I’ve had an Avios BC for 2 years and fortunately never had to contact BC CS with any problems. My nephew has just got a card and we’ve been giving it a good going-over (usage) to hit the £3,000 spend for the SUB.
We’ve tried several times to download a PDF and CSV of the current transactions, but to no avail. Each time it fails with a “system error” and then logs him out “as a security precaution”. He’s tried on his PC with several browsers and it always fails. It even fails on my PC although the download works perfectly when I login to my account.
This is attempting to download the current/live transaction details, not an historical monthly statement. The only thing I can put this down to is the usual piss-poor quality of most Internet coding and Barclay’s IT reputation being on a par with BA!! The only difference is that he hasn’t yet got any pre-formatted statements in his statement history tab. However that’s a different tab to the latest/live transaction display.
Has anyone else come across this problem? There’s nothing out on the Internet that covers this.
Thanks in advance,
SteveI had problems with BC and getting PDFs of my account before. I needed some PDFs from when I first opened the account a few years ago and the website wouldn’t provide that functionality. I got in contact with BC and they said they could post me the paper copies, I asked why they couldn’t just send me the file of whatever was being printed. Computer said no. I argued but to no avail… they sent me about 20 pages of paper by post, twice.
Further to my original post above. Today the download of a CSV summary works. Today is BC statement day, so the problem is as I previously thought; it’s due to not having any statements/documents already stored in the download page. That’s an IT bug – quelle surprise!!!
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