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Hi all,
First time posting but I haven’t seemed to find a similar issue to the one I’ve experienced this week. Here’s a screenshot from my exec club statement:
For context, I had a flight from LCY-IBZ in CE in July 22 cancelled and was rerouted onto a LHR flight in economy. I flagged recently with customer services the change in cabin and this explains the avios refund, although you’ll note this refund is the entire amount, covering 2 x returns in CE (so way more than I was due).
This is where it gets weird, you can see there’s a reward flight booking that took place on the same day, which I immediately recognised was not mine, especially since the journey began in Norway and ended in what appears to be a remote part of Afghanistan. So along came the panic, thinking I’d been hacked and I went about changing every password along with any associated with Google account logins etc. Not my idea fun at midnight I can assure you…
After almost an hour on the gold helpline the next morning, the cs rep said that because the entire LCY-IBZ itinerary’s avios had been refunded, a rep had effectively created a “fake” reward redemption in order to the debit avios, such that the net avios I received matched the differences of the 2 classes of travel.
This just seems like absolute madness right?
That’s a pain re the passwords and I can imagine your panic.
I’m thinking that years back stuff like this used to happen when viewing amended BMI redemptions on checkmytrip??? Utter random nonsense and wasn’t there something about a Christmas Tree that used to crop up in the comments box?
It’s very standard for airlines to add fictitious sectors to keep PNRs alive or effect refunds. BA used them for Covid vouchers which needed a long life with flights to/from all sorts of exotic routes used.
I wonder why they picked somewhere random in Afghanistan?
65k to Urgun is quite pricey for Y.
I wonder why they picked somewhere random in Afghanistan?
It’s very standard for airlines to add fictitious sectors to keep PNRs alive or effect refunds.
Look up the iata codes for those airports bearing in mind JDBs comment
Had the OP thought to do this, they may not have panicked
Look up the iata codes for those airports bearing in mind JDBs comment
Had the OP thought to do this, they may not have panicked
😀😀😀
Look up the iata codes for those airports bearing in mind JDBs comment
Had the OP thought to do this, they may not have panicked
😀😀😀
The CS was obviously creative as well as generous! Well spotted, @John. It looks as if I’m not alone in looking up airport codes I’m unfamiliar with when they are quoted here. This time it really made me smile.
Look up the iata codes for those airports bearing in mind JDBs comment
Had the OP thought to do this, they may not have panicked
😀😀😀
For the benefit of anyone else the two codes are RET and URN 🙂
Look up the iata codes for those airports bearing in mind JDBs comment
Had the OP thought to do this, they may not have panicked
😀😀😀
For the benefit of anyone else the two codes are RET and URN 🙂
😂 That’s seriously impressive
I wonder why they picked somewhere random in Afghanistan?
It’s very standard for airlines to add fictitious sectors to keep PNRs alive or effect refunds.
Look up the iata codes for those airports bearing in mind JDBs comment
Had the OP thought to do this, they may not have panicked
Haha, well spotted!
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