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I’ve been told in advance (1 month) that my reservation cannot now be honoured due to a buyout event. The hotel has indicated that they can move my stay to another property nearby but with no indication of any further compensation. Sort of feel that is a bit unfair on the guests? Surely it can’t be sufficient to just tell people we will move your hotel to another hotel? Does the ultimate reservation guarantee kick in for these situations?
@YC – there’s no particular right to compensation in these circumstances, but the hotel should provide you with equivalent or better accommodation to your satisfaction and in allowing privatisation of the hotel, they must have asked for a sufficient sum to offer to re-accommodate and potentially also to offer some compensation to displaced guests. As your strict entitlement is a bit grey, your best bet is simply to negotiate the best deal you can.
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