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Hi,
I have flights booked in 12 days. 9th May: MAN-LHR-YYZ and return 16th May: YYZ-LHR-MAN
About an hour ago I had an email from BA telling me that my MAN-LHR and LHR-MAN portions of the journey are cancelled. They didn’t provide an alternative flight for MAN-LHR, but they did for the return LHR-MAN. Unfortunately, it leave LHR 10 minutes after my flight from Toronto lands.
I called the Silver Exec line and they were able to offer a flight from MAN-LHR, but it’s 4 hours earlier than the original flight (entailing a 5 hour layover at Heathrow).
They were also able to offer a later flight from LHR to MAN, but it would mean me getting back to Manchester nearly 5 hours later than the original flight (6 hours hanging around Heathrow).I found an alternative flight to/from Heathrow, from Leeds instead of Manchester (with FlyBe), at a cost of £175 return, and so I asked them how much refund I would get if I were to forego the MAN-LHR-MAN portion of the flight. Initially they said they can’t do it at all. After pressing, they then said they *can* do it, but they won’t be able to tell me how much the refund will be until after I get back to the UK. I also suggested they re-route me to/from Heathrow on the FlyBe flights, but they point-blank refused to do that.
I don’t want a refund, as it would cost far more to rebook elsewhere at this short notice.
Can I claim the £520 compensation for delays of over 4 hours if I accept their alternative flight offer, or does my acceptance negate that?
What are my best options, would you say?
Thanks in advance…
Would like to add the following question(s):
– Since the flight YYZ-LHR is not delayed, would the LHR-MAN delay of 5hrs result in a smaller compensation because it is a short flight?
– Is there a scenario where it could be better to accept the impossible to catch 10min later flight and, once you miss it due to BA’s own fault, try to get into a later flight (including a FlyBe etc thanks to duty of care)?
– I would hope that the LHR-MAN delay would be counted as simply the final leg of YYZ-MAN, as it was part of a single booking (though wiser heads than I will know).
– I can’t accept the 10 minute later flight as, even though it was the one suggested in the email, when I log into my account it won’t let me accept it, only call for assistance.– I can’t accept the 10 minute later flight as, even though it was the one suggested in the email, when I log into my account it won’t let me accept it, only call for assistance.
Gotcha, that makes sense! Thanks
Oh, additionally, it looks like I may be entitled to additional compensation because their proposed outgoing flight is >2 hours earlier than the original. Is that correct?
Oh, additionally, it looks like I may be entitled to additional compensation because their proposed outgoing flight is >2 hours earlier than the original. Is that correct?
I understand that getting a change that causes an “earlier delay” are amendments to the EU bit of legislation (as in, a European court confirmed that is the case). Not part of the UK legislation as it took place post Brexit.
You called in far too quickly!
It’s best to give it a day or two for the BA bots to identify impossible connections that arise from an auto rebook.
When a flight gets cancelled the bots initially only look at rebooking the cancelled flight and at connections later.
BA aren’t going to leave an impossible conenction in your booking it would be caught and sorted
Oh, additionally, it looks like I may be entitled to additional compensation because their proposed outgoing flight is >2 hours earlier than the original. Is that correct?
I understand that getting a change that causes an “earlier delay” are amendments to the EU bit of legislation (as in, a European court confirmed that is the case). Not part of the UK legislation as it took place post Brexit.
According to https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/ it’s valid here…
Yes, the system updates itself in stages so if there’s time it’s always best to give it a few days and see what happens!
It’s worth knowing though that if you have a domestic connection and the flight is all on one PNR, any delay comes under the conditions of the long-haul sector for purposes of compensation etc. So a couple of years ago our JFK-LHR was delayed for 2 hours; this wouldn’t have triggered comp in itself but this delay caused us to miss our connection and we eventually got to MAN 5 hours later than originally scheduled. Even though it was missing the MAN flight which delayed us so much, we got the full £520 delay compensation each.Oh, additionally, it looks like I may be entitled to additional compensation because their proposed outgoing flight is >2 hours earlier than the original. Is that correct?
I understand that getting a change that causes an “earlier delay” are amendments to the EU bit of legislation (as in, a European court confirmed that is the case). Not part of the UK legislation as it took place post Brexit.
According to https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/ it’s valid here…
Great news then. I saw a thread where that point was being constantly raised.
@JDB has said UK courts have consistently ignored “earlier delay” since 2004 and not awarded compensation where passenger accepted an earlier flight if there wasn’t still also a “later delay” of sufficient length to be compensated.
A few posters have commented to the effect that they won’t be taking any earlier flight reroutings suggested or tentatively booked by airlines then. And a lot of people aren’t in a position to leave earlier anyway.
Great news then. I saw a thread where that point was being constantly raised.
Just because it gets raised does not mean they are correct.
Hi all,
Does anyone what the current cancelation for Avios are?
Does it cost 50p or £35 to cancel an Avios redemption ticket?Appreciate any advice on this.
Thanks
The cost is whatever you paid in cash to a maximum of £35.
Hi Chris,
If I only paid the tax, for example 4500 points and £17.50 for the tax, for Europe short haul, will I only receive the points back?Please advise.
Thanks
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