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Hi
Ryanair cancelled my midnight flight 20 minutes before departure and rebooked for me, my two small children and husband for three days later in a different city across the country. No transfer to city/ food or advice provided. Had to arrange hotel, train tickets and food by ourselves. We slept one night on the floor of the railway station. I know I can claim costs of food/ hotel and train travel, but can I additionally claim compensation for the whole problem and horrid end to my holidays, plus my husband’s lost work.?
The Ryanair said that compensation is the money for the food/ hotel etc but not for the inconvenience of the last minute cancellation, sleeping on the railway station and lack of advice.@maggie, you need to read up on EU/UK261 in case this ever happens again. You were legally entitled to be put on another flight even with another airline as soon as possible!
Ryanair is liable for pretty much all your expenses minus alcohol while you were waiting for the new flight. As for compensation, it will depend on why the original flight was cancelled.Hi
Ryanair cancelled my midnight flight 20 minutes before departure and rebooked for me, my two small children and husband for three days later in a different city across the country. No transfer to city/ food or advice provided. Had to arrange hotel, train tickets and food by ourselves. We slept one night on the floor of the railway station. I know I can claim costs of food/ hotel and train travel, but can I additionally claim compensation for the whole problem and horrid end to my holidays, plus my husband’s lost work.?
The Ryanair said that compensation is the money for the food/ hotel etc but not for the inconvenience of the last minute cancellation, sleeping on the railway station and lack of advice.I’m really sorry to hear about the appalling treatment you have suffered from Ryanair which has a statutory obligation to inform you of, and provide valuable rights/protections after they cancel a flight at short notice. As you have identified, they owe you reimbursement of all the expenses you incurred for accommodation, food, communications and transportation flowing from the delay. They may also owe you cancellation compensation (of €250 or €400 per person, including children depending on the distance of your flight) under Article 5 unless the cancellation was caused by ‘extraordinary circumstances’. There is no statutory obligation to provide any other compensation or reimbursement, but if you slept at the station because you were concerned about the cost or ability to pay in advance because they failed to advise you they would cover the expense, you should claim something for that, perhaps £200 for the family. They will probably pay the expenses reasonably quickly, but if they refuse the cancellation compensation and don’t pay something extra for the station night, escalate to AviationADR – Google it and there’s a simple process to follow. Unfortunately, Ryanair won’t pay for your husband’s lost wages or the huge inconvenience.
It won’t benefit you directly, but if you have the time and inclination, you should write to the chairmen of the CAA and CMA. They wrote this letter to airlines last summer, spelling out their responsibilities:-
From what you say, Ryanair failed to comply in a number of regards by
1) failing to advise you clearly of your basic rights
2) in rerouting, only considering a rerouting on their own flights which is why you had to wait three days as Ryanair runs with very high load factors so has little space to re-accommodate passengers on its own flights but refuses to book seats on other airlines as required by statute.
3) failing to specify the costs they would cover and all the possible optionsThe CMA/CAA need to receive as many examples of egregious conduct as possible to push for airlines to comply with the law.
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