Rebooking cancelled connecting leg LHR-ARN-BKK – Avios booking

[manilabay]

Hi all,

I have an Avios booking from LHR-BKK via ARN for January. First leg on BA followed by Finnair (AY).

The first leg was cancelled by BA but AY’s leg is still operational.

They have offered a connecting flight with a smaller connection time than I would be comfortable with at ARN. I had purposefully chosen the original departure connection to allow for any delays etc.

Besides rebooking into Avios space , which is nonexistent at the moment, do any EU261 rules kick in for when one leg is cancelled? Can they rebook into a cash ticketing code?

Appreciate anybody who may have experience and can help.

Cheers

[Jacob]

Yes, EU261 kicks in. You had an involuntary cancellation. You can choose more convenient flights for you now (even a different date). There doesn’t have to be Avios seats available. You can be rebooked to the same cabin in any fare available fare class.

[manilabay]

Thanks Jacob. I’ll give it a go and report back. BAEC Call Centre said no…will HUACA!

[Hbommie]

Finnair have cancelled ARN to BKK, permanently I think, mine has been switched via HEL in November.