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Forums Frequent flyer programs British Airways Club Cancelled rewards flight by accident

  • 10 posts

    I was a donut and requested a voucher for the wrong booking reference – my rewards redemption 241 for next year.

    I haven’t received anything yet but I understand this will arrive as a refund and 241 voucher returned. My assumption is that BA won’t be able to do anything about it now, even if I were able to reach them – wondered if anyone had a similar issue?

    Thanks

    11,406 posts

    What’s the expiry date on the voucher – could you rebook when it returns to your account (within a couple of days IME)? Otherwise people don’t seem to have had much luck appealing to BA to extend expiry dates but YMMV.

    10 posts

    I got lucky – “unfortunately your booking isn’t eligible and we can’t exchange it for a voucher”. This must be because it’s outside of the current dates covered by book with confidence policy.

    11,406 posts

    Phew!

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