China Southern – no Avios credited

[AVN37]

Hi all,

In March I flew an open jaw to Vietnam with China Southern with a layover in Guangzhou each way (LHR-SGN and HAN-LHR) with China Southern and put my BA Exec Club number in. Never got any Avios credited and can’t for the life of my navigate the airline’s poorly functioning and poorly translated website.

Does anyone have any experience around whom to contact about this and how to approach it?

Thanks!

[JDB]

AVN37 wrote:

Hi all,

In March I flew an open jaw to Vietnam with China Southern with a layover in Guangzhou each way (LHR-SGN and HAN-LHR) with China Southern and put my BA Exec Club number in. Never got any Avios credited and can’t for the life of my navigate the airline’s poorly functioning and poorly translated website.

Does anyone have any experience around whom to contact about this and how to approach it?

Thanks!

You need to claim the missing Avios from BA not China Southern. You need to log in to BAEC to do this – just Google ‘claim missing Avios’. Make sure you keep all the evidence such as boarding cards.

[jampot]

I had this issue a few months ago – BA resolved the problem within a few days once I showed them boarding passes etc.