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@NealMK – I don’t think anyone questioned BA’s bad service. It was more that there was water available but most particularly the response to the crew member which was stooping to their level when you could have been the bigger person.
Given the importance of remaining hydrated on a long flight it always seems very difficult to get adequate supplies of drinking water on a plane, regardless of cabin. I try to fill a couple of reusable bottles after security so I know I’ll have plenty and not have to make extra requests, which may or may not be fulfilled!
The “welcome drink” is champagne or orange juice, so I suppose asking for water is as “off-piste” as asking for a cocktail would be, if you think about it. And they also do a drinks round shortly after take off when you can ask for anything on the menu. Plus they often clear up the welcome drinks very soon after serving them and remove the glass before you’ve actually finished!
@NealMK – I don’t think anyone questioned BA’s bad service. It was more that there was water available but most particularly the response to the crew member which was stooping to their level when you could have been the bigger person.
Some people are more vocal than others. I chose not to be quiet when the service was bad – you can deal with it in your own approach but that doesn’t mean my approach was wrong. I merely pointed out the fact a bottle of water is not the same as a welcome drink.
She also forgot to give me the menu – which the customer service manager apologised when she came to take my meal order. The CSM was experienced and offered impeccable service.
Maybe I’ll fly QR next time…
@NealMK – it isn’t really about being vocal or not. It’s about what you say and here we have your own words as evidence to consider. I’m not remotely surprised she ‘forgot’ to give you a menu after the initial incident; I wonder what other revenge she took.
Hopelessly (but sadly not untypically) unprofessional of course, but why on earth rile that crew member at the start of the flight with a frankly provocative comment?
The welcome drink choice is A-champagne or B-Orange juice. You chose C-Water.
Water wasn’t an option.
Also why ask for this if you already are given a bottle of water at your seat?And how entitled do you have to be to then go on a travel forum to complain.
This Watergate is funniest thread for ages!<a href=”https://www.headforpoints.com/forums/topic/club-world-welcome-drink/page/2/#post-820867″She also forgot to give me the menu – which the customer service manager apologised when she came to take my meal order. The CSM was experienced and offered impeccable service.
Maybe I’ll fly QR next time…
Cabin crew probably identified you as a trouble maker and did this on purpose
Option D. Take two glasses of champagne, empty one in to the other, rinse as required from bottle of water, refill glass.
Yes you shouldn’t need to, but still quicker than waiting for the crew to return some time later if drinking directly from the bottle is unacceptable.
I did miss one final step in my Option D: Enjoy confused look on cabin crew’s face when they return to collect the (non-)empty glasses 😄
Sticking my oar in again.
This is a premium expensive cabin, wanting water is not being entitled, it is a normal request, as has been said many people don’t drink alcohol or orange.
You then come down to the issue that a bottle was available. Sorry I don’t drink out of bottle (except in gym or running). You should not be expected to drink out of a bottle, this is about supposedly high end hospitality.
Water by the way used to be always one of the offers on boarding. My wife always asks for water in CW and a glass is brought next time round as they refill tray. Never had anyone say there’s a bottle 🍼.
If this had happened to us I would once taken off, have asked to see CSD, and put in formal complaint when landed. Clearly she should not have been serving in CW
@Garethgerry – it isn’t really about the water though is it. More the attitudinal or entitled response by the pax.
As for not drinking water out of a bottle except when at the gym or running, that sounds remarkably like the OP!
I commend the sage words of the flightless bird poster above re house training.
But you’re asking for water when you already have water. (Eye roll)
It’s only a welcome drink and crew will be round for drinks soon as plane takes off
at the gym or running, that sounds remarkably like the OP!
Are you sure you aren’t the same FA rolling eyes? 😂😂😂
Clearly you don’t understand hospitality or service. Welcome drink in a premium cabin doesn’t equal to the bottled water.
It is a (small) component of the onboard experience. Being on this forum that is what people talk about.
@Garethgerry – it isn’t really about the water though is it. More the attitudinal or entitled response by the pax.
As for not drinking water out of a bottle except when at the gym or running, that sounds remarkably like the OP!
I commend the sage words of the flightless bird poster above re house training.
@Garethgerry – it isn’t really about the water though is it. More the attitudinal or entitled response by the pax.
As for not drinking water out of a bottle except when at the gym or running, that sounds remarkably like the OP!
I commend the sage words of the flightless bird poster above re house training.
Well you don’t have to force your low standards on other people.
@NealMK – you and @GG must be so posh only to drink out of BA’s fine crystal! You are sounding rather like Lady Bracknell. A bottle?
i’ve asked for water before as well, and got the same answer (you have a bottle), i don’t have any problems drinking from a bottle so that’s what i did without any complaints
that said, i think complaining about not getting your favourite gooseberry fizz would smack of entitlement, but i really don’t think asking for a glass of water is an unreasonable request, it’s such a basic thing that i think they should REALLY be able to provide without customers having to justify why they don’t want to drink from a bottle, this is supposed to be a premium cabin after all…
And to add I wasn’t being rude or entitled in any way, and my communication with the cabin crew was always pleasant. Adding the point any other airline would offer water is a factual statement.
She did bring water in the end.
For the people here saying “oh you didn’t get the menu you deserved it” – are you implying BA should be allowing pettiness? That just says something about your own mentality.
The menu thing happened before the water request.
But if everyone asked for something different before take-off, they would never get round the whole cabin. I suppose they could bring a trolley round, like in CE (and like they did with the CW meals at one time).
QR and CX manage to make custom drinks before takeoff… although most people just take what they’re offered
@NealMK – you and @GG must be so posh only to drink out of BA’s fine crystal! You are sounding rather like Lady Bracknell. A bottle?
OK now it’s just to the levels of personal attack. I said I don’t drink alcohol and did not want the sugars in OJ.
I have better things to do on a Saturday than debating with the HFP resident contrarian whether asking for water is acceptable.
As I said before I wouldn’t drink out a bottle in a restaurant.
My standards.
@NealMK – it was never about the water, but about the words and context.
“I said can I have water.
She then said “oh you have a bottle of water right there”
I said oh that’s not the point – any other airline will gladly pour me a glass of water as a welcome drink”I’m seemingly not alone in finding the interaction at best rather gauche. You said you weren’t “being rude or entitled in any way”. I only commented because I read it differently.
As I said before I wouldn’t drink out a bottle in a restaurant.
My standards.
Fair point, but that isn’t a direct comparison. When, by implication, you are sitting at a table in a restaurant you are receiving individual service.
If a restaurant was offering a limited choice of welcome drinks from a tray at the door, would you hold up people behind you by insisting on something else being brought out? Not exactly the same of course, but there are different ways of looking at it.
There are two aspects to this. Should BA include water (still and sparkling?) with their welcome drinks, and what is reasonable if someone wants something else in the limited time available (regardless of or despite whatever is offered)?
The irony is of course that I’m sure these passengers who won’t drink water out of bottles pre-flight are almost certainly doing so later in the flight, so it seems like something of an affectation to insist on it pre-flight. Perhaps it helps makes people feel important.
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